2017 April

In April 2014, members of ILTA's user support volunteer team recorded a podcast on some common trends in training at that time. These topics continue to be widely discussed, so we take another look to see how (or if) our thoughts have changed since then. We cover:

  • The modern trainer
  • Performance support
  • Ways to support informal learning
  • Mobile learning
  • Gamification

In the next couple of months, we'll be recording a 2017 Trends in Training podcast to tackle several new topics, so be on the lookout for that, too.

Denise Ash is the Training Manager at Jackson Kelly PLLC, where she has worked since 2011. Previously, she worked as a user support specialist at Robinson & McElwee PLLC. An active ILTA volunteer, she is a member of the Apps and Desktop Content Committee and a member liaison for Charleston, West Virginia. In 2010, Denise won ILTA's User Support Champion award.

Jeanne Marie Boswell is the Director of Technology Training for Paul Hastings LLP. For the past 17 years, she has overseen the evolution of the training role from one that teaches technology to one that innovates and facilitates change. Name a 21st century legal learning topic, and she and her team have probably flipped it, filmed it, webcast it, gamefied it or set it to music. Jeanne Marie is a past-president of the New York Professional Legal Trainers Group, served on the ILTA User Support Steering Committee and is an active member of ATD.

Marsha Kuhn has been a Training & Computer Support Specialist with Downs Rachlin Martin PLLC for almost 19 years. She is responsible for the technology training at the firm, and provides end-user support as needed. Marsha was a member of the ILTA user support group, and has been a computer application instructor at the Community College of Vermont for over 20 years.

Michelle Spencer's skills reside at the intersection of people, processes, technology and learning. She can translate technology for non-technical people and manage projects by getting groups connected and communicating, enabling them to work effectively towards their end goal. Michelle is adept at managing learning and IT projects from both the technical and human perspectives. She uses her knowledge -- gained from three decades spent on both legal and IT project teams -- to help your team.

At some point in everyone’s career, the question arises, should I stay, or is it time to go. Hear from our panelists on what motivated them to recently make a career change.

Donna Payne is CEO and founder of PayneGroup. PayneGroup went from 0 to 4 million users of their software worldwide since inception. Donna is an author of 13 books. She is a frequent speaker at conferences, and has addressed Congress and Senate committees on the subject of metadata and privacy. She is recipient of Thought Leader of the Year (ILTA), and Lifetime Achievement (ABA awards). Payne is member of the Monica Bay STEM Leadership committee. Before starting PayneGroup, Donna worked in government, Fortune 500 and even did a stint as a rock and roll singer.

Tammy Bearden has been a research professional for over 20 years, managing competitive intelligence and research projects for attorneys, investment bankers, marketers, product managers, and executives. She is currently the Research Manager for the Kansas City office of Stinson Leonard Street. Prior to joining the firm, Tammy spent nearly 16 years in a variety of leadership roles at Hallmark Cards. Along with her research, she enjoyed being involved in technology enablement projects, innovation workshops, governance, SharePoint/portal design, and opportunity identification.

Rebecca Sattin joined World Software in 2015 as its CIO from Mitchell Silberberg & Knupp LLP, a premier mid-sized law firm with offices in Los Angeles, New York and Washington, DC, where she was Director of Information Technology. She joined the firm in 1997 and has 25 years of experience in the area of law firm technology. Rebecca is a thought leader in legal technology and is a frequent speaker at many legal conferences and events including LegalTech, and International Legal Technology Association (ILTA) roadshows and conferences. Rebecca is a graduate of Washington University in St. Louis.

April 18, 2017

RSA 2017 Conference Recap

The RSA Conference in San Francisco is one of the world's largest gatherings of information security professionals from all industries. Three ILTA members share their experiences from this year's conference, addressing educational content, vendor expo halls and peer networking. If you've never been to RSA, this will help you know what to expect.


Bill Caraher has 20 years of experience managing and supporting technology in the enterprise. As the CIO and Director of Operations for von Briesen & Roper law firm, Bill is passionate about innovative information security and business-focused technology solutions that align and empower his firm's client-focused attorneys.

William (Bill) Kyrouz is Director of Information Security at Mintz Levin and is based out of Boston. Working in legal technology since 2001, Bill is active in ILTA and is a member of the Threat Intelligence and Executive Committees with the Legal Services ISAO. He recently led his firm's effort to become ISO 27001 certified.

Sherri Vollick is an accomplished information security and risk management professional with over 15 years of experience in top-tier, global law and professional services firms. She is the Co-Chair of ILTA's LegalSEC Summit for a second time, and a member of the LegalSEC Steering Committee. Respected by colleagues and business leaders alike, Sherri has planned and facilitated complex projects in both small and global environments.

Recorded on 4-14-17

In 1946, Grace Hopper recorded the first-ever computer bug when a moth was found in the Harvard Mark II machine. Today, the practice of software testing and quality assurance is vital to all industries with the advancement of technologies. Legal Services is no different, but the focus on quality assurance and software testing has been slow to develop – until now.

Ralph Bonatz is the Global IT Quality Control Manager at Mayer Brown LLP. He has over 20 years of experience in quality control, performing a broad array of activities such as: establishing teams, test management and planning, test case authoring and execution, test tools and environment management, requirements management, defect management, authoring test strategy, and guiding test automation teams. Ralph’s experience crosses many different areas, including Legal, Insurance, Fleet Management, Healthcare, Trading, Enterprise Resource Planning and Government. He is a former U.S. Air Force officer and graduate of the University of Miami, FL, where he obtained a BSEE and minor in German.

Ryan LaMontagne has 16+ years as a QA Professional and is an experienced QA Manager delivering hands-on innovative testing solutions. Demonstrated history working in the law practice industry, Financial Industry, and High Tech. Skilled in Test Program Development, Test Automation, Project Management, Vendor Management, and Leadership.

Asima Macci is the Manager, Training & Quality Assurance at Bennett Jones in Calgary, AB. She has over 30 years' experience in designing and delivering technical training programs in a variety of industries. 18 of those years however, have been in Legal. She is passionate about connecting people with technology to increase organizational efficiencies, productivity and profitability.

Alan Reeson is the manager of the Quality Assurance team at McGuireWoods LLP, an international law firm with over 1000 attorneys across 23 offices in the US, UK and around the world. He has been with the firm since 2001 and his team is responsible for developing, implementing, and maintaining IT quality assurance and control processes for both projects and operations. Alan also serves as the owner of the Release Management process.

For everyone except Doctor Who, time marches on. How is that future impacting the skill sets that law firm technologists need to have? Listen to a conversation on current and future skill sets and how people, process and *new* technology is impacting the delivery of legal services.

Jeffrey Brandt is the Chief Information Officer at the law firm of Jackson Kelly PLLC and has over 30 years of experience in the field of legal automation. Jeffrey is also editor of the popular PinHawk Law Technology Daily Digest, a respected thought leader in the legal technology community and a frequent educational speaker at industry conferences.

Mitch Owens is the CTO at Gilbert + Tobin and leads the firm’s technology function. He has held senior roles in the global banking and professional services industries for many years. With a background that is predominately outside legal Mitch is able to provide a different, and interesting, slant on technology challenges that face legal firms today. The focus for Mitch, and his team, is clients - internal or external. He is constantly evaluating against the expected and looking to give them advantages. He has a diverse understanding of business functions and processes allowing for creative technology solutions.

Luke Schnoebelen manages technical training and e-learning development for his firm. He is solidifying a development process to improve the technology expertise for all firm employees, associates and partners. Luke also assists with all facets of in-house CLE, technology adoption and general promotion of process improvements.

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