Archive for the 'Business and legal process improvements' Category

In this podcast, the speaker will highlight a success story where a silo existed and was melted or broken down. They will highlight the effect of the silo structure and how it hindered the flow of information/collaboration. In addition, they will highlight the melting down process and see how that changed the flow of information. Lastly we should show if the change was permanent or just temporary.

Moderator:
@Christiane Matuch, Innovation Project Manager, Greenberg Traurig

Speaker:
@Bárbara Gondim Da Rocha, Head of Knowledge Management and Innovation, RMS Advogados

Recorded on 04-30-2021

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There is no doubt social distancing measures have created a new dynamic in the workplace, especially in the legal profession, where lawyers were traditionally used to working long hours in the office. In this podcast, we will discuss how the implementation of remote working at scale made firms rethink the way they operate and how they had to go “back to basics” and revisit their strategy, governance and even the way they deliver their services to keep thriving even in these unprecedented times.

Moderator:
@Marlene Gebauer - Director Of Knowledge Management, Locke Lord LLP

Speaker:
Barbara Gondim Da Rocha - Head of Knowledge Management and Innovation, RMS Advogadoss

Recorded on 04-23-2021​

 

 

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In this 15 minute podcast, we will share challenges and pain points in client/lit support relationships.

Moderator:
@Gretel Best - Manager, Litigation Support & eDiscovery, Gowling WLG (CANADA) LLP​

Speaker:
Alejandro (Alex) Manevich - Senior Counsel, Buildings, Stantec

Recorded on 03-03-2021

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Please enjoy this podcast that will discuss key litigation support/eDiscovery considerations during mergers.

Specifically, the podcast will cover the following key considerations:

  • Business continuity for electronic discovery to support firm/corporation needs
  • Technology and software
  • Data and documentation integration
  • Staff and roles
  • Normalization of operating procedures
  • The Soft Skills (this will be an underlying theme across the 5 topics above)

Speakers:
@Richard Brooman - Litigation Support Senior Manager, Saul Ewing Arnstein & Lehr LLP
@Steven Heitz - Litigation Technology Manager, Troutman Pepper eMerge LLC

Recorded on 1/14/2021

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A lot of law firms are claiming to be innovative, but clients often struggle to understand what firms mean when they talk about innovation. In this micro-learning podcast, we will discuss how truly innovative law firms (according to their clients) are differentiating themselves by delivering value and enhancing customer satisfaction.

Moderator: 
@Bárbara Gondim Da RochaHead of Knowledge Management and Innovation, Rocha Marinho E Sales, Advogados 

Speaker: 
@Greg Lambert
Chief Knowledge Services Officer, Jackson Walker

Recorded on 10-23-2020

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In this micro-learning podcast, we will briefly highlight benchmarking, competitive intelligence, what tools do you use and how do you compare yourself to others?

Moderator:
@Jarmila Pencikova, Director, Finance, Osler, Hoskin & Harcourt LLP

Speaker:

@Kevin Bielawski, Director of Legal Operations, Husch Blackwell LLP

Recorded on 10-22-2020

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When there is a new innovative idea, you want to champion it and deliver on it as fast as possible, but in a responsible way. In this podcast, we will discuss what are some best practices for keeping stakeholders engaged while meeting firm governance standards and security requirements.

Questions from Dan to Nikki: 
-What methods do you use to solicit ideas? 
-How do you vet a pie in the sky idea vs. something practical, especially when it may be something deep in the weeds of a legal practice? (Relatedly, how do determine if an innovative idea is one attorney’s dream but not universal?)
-When do different stakeholder groups get involved in the project? Are ideas vetted through risk, information governance, finance, etc. before they are PoC’d?
-How do you productize your innovative projects?

Moderator:
@Daniel PrattIT Business Relationships Manager, Holland & Knight LLP

Speaker:
@Nicola ShaverManaging Director, Innovation and Knowledge, Paul Hastings LLP 

Recorded on 9-29-2020

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In this micro learning podcast, we will discuss how to best get staff up to speed while working remotely with various platforms to ensure success.

Moderator:
@Marlene Gebauer
​Director of Knowledge Solutions, Greenberg Traurig

Speaker:
@Andre Davison, MSLIS, Research Technology Manager, BLANKROME

Recorded on 7-15-2020

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In this podcast session, please enjoy listening to a success story in how to pivot during this tumultuous time so you can remain employed.

Interviewer/Speaker:
@Jarmila Pencikova, Director, Finance, Osler, Hoskin & Harcourt LLP

Speakers:
@Prashan Loganathan, Senior Manager, Billings & Collections, Osler, Hoskin & Harcourt LLP
Heather Smith, Senior Manager, Hospitality & Special Events, Osler, Hoskin & Harcourt LLP​

Recorded on 6-25-2020

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In 1946, Grace Hopper recorded the first-ever computer bug when a moth was found in the Harvard Mark II machine. Today, the practice of software testing and quality assurance is vital to all industries with the advancement of technologies. Legal Services is no different, but the focus on quality assurance and software testing has been slow to develop – until now.

Speakers:
Ralph Bonatz is the Global IT Quality Control Manager at Mayer Brown LLP. He has over 20 years of experience in quality control, performing a broad array of activities such as: establishing teams, test management and planning, test case authoring and execution, test tools and environment management, requirements management, defect management, authoring test strategy, and guiding test automation teams. Ralph’s experience crosses many different areas, including Legal, Insurance, Fleet Management, Healthcare, Trading, Enterprise Resource Planning and Government. He is a former U.S. Air Force officer and graduate of the University of Miami, FL, where he obtained a BSEE and minor in German.

Ryan LaMontagne has 16+ years as a QA Professional and is an experienced QA Manager delivering hands-on innovative testing solutions. Demonstrated history working in the law practice industry, Financial Industry, and High Tech. Skilled in Test Program Development, Test Automation, Project Management, Vendor Management, and Leadership.

Asima Macci is the Manager, Training & Quality Assurance at Bennett Jones in Calgary, AB. She has over 30 years' experience in designing and delivering technical training programs in a variety of industries. 18 of those years however, have been in Legal. She is passionate about connecting people with technology to increase organizational efficiencies, productivity and profitability.

Alan Reeson is the manager of the Quality Assurance team at McGuireWoods LLP, an international law firm with over 1000 attorneys across 23 offices in the US, UK and around the world. He has been with the firm since 2001 and his team is responsible for developing, implementing, and maintaining IT quality assurance and control processes for both projects and operations. Alan also serves as the owner of the Release Management process.

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