Business and legal process improvements

Showing Bus Ops Some Love: How Process Improvement in Your Business Operations Can Give You the Boost You Need to Engage with Legal

In this podcast session, we will discuss how to best apply process mapping to business operations, and ultimately make the leap from bus ops to legal processes.
Questions Harriet will ask Cassie: 
What is process mapping and why should we care if it is used in business or legal operations?
What sage advice can you provide to those who are new to integrating process on the business side of the house?  Are there specific departments that might be best to start with? What are the quick, easy wins?  
Now, for the $1 million dollar question: how do you make the leap from business ops process improvement to legal process improvement?  How do we convince legal teams to drive interest in process improvement?
How can we alter our approach when it comes to the legal side of the house  in convincing them how process mapping and process improvement is important?
Moderator:​@Harriet Joubert-Vaklyes - Process Innovation Senior Specialist, Shearman & Sterling LLPSpeaker:​​@Cassie Vertovec - Managing Director, Practice Management and Innovation, Paul Hastings​ LLP
 
Recorded on 02-02-2022

Business Analysts

In this session, we will discover and learn about the evolving role of business analysts, what they do, how they help legal technology and why they are so valuable.Moderator:@Carly Prellwitz- Business Analyst 1, Fish & RichardsonSpeakers:@Rex Balboa– Systems Business Analyst, Perkins Coie@Jennifer Perez- IT Business Analyst, Sheppard, Mullin, Richter & Hampton LLP
Recorded on 09-14-2021

The Vendor/Firm Ecosystem - How Firms can Impact Product Development

As firms move from jack-of-all trades providers to working with a host of best-in-class tools provided by smaller companies, opportunities for directly influencing product development and product pipeline have greatly increased. During this podcast, we will discuss specific ways in which firms can leverage their networks and vendor relationships to guide the creation of better, more cost efficient vendor offerings.Moderator: @Rebecca Holdredge - Innovation Manager, Husch Blackwell LLPSpeakers:@Anna McGrane - COO, PacerPro@Virginio D'Aversa - Senior Director Knowledge Management and Technology Innovation, Husch Blackwell@Dan Anderson - CEO and Co-founder, SeeUnity@Dan Hauck - Chief Product Officer, NetDocuments
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Recorded on 09-02-2021​​

Maximize Fixed-Free Arrangements with AI, Analytics and Automation

Many junior and mid-level associates are beginning to realize that the billable model is moving towards fixed-fee arrangements. This is becoming especially true during the pandemic, where everyone is looking to cut costs. In this podcast session, we will learn more about how to handle transactions using less lawyer time (through AI or other methods)Moderator:@Brian P. Morris - IT Business Relationship Manager, Holland & Knight LLP
Speaker:@Tobin Brown - Chief Practice Management Officer, Perkins Coie​
​Recorded on 08-06-2021
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Be Selfish! Break Down a Silo—or At Least Start Melting One Down a Bit: Part Two

In this podcast, the speaker will highlight a success story where a silo existed and was melted or broken down. They will highlight the effect of the silo structure and how it hindered the flow of information/collaboration. In addition, they will highlight the melting down process and see how that changed the flow of information. Lastly we should show if the change was permanent or just temporary.Moderator: @Christiane Matuch, Innovation Project Manager, Greenberg TraurigSpeaker:@Bárbara Gondim Da Rocha, Head of Knowledge Management and Innovation, RMS Advogados
Recorded on 04-30-2021
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Back to Basics

There is no doubt social distancing measures have created a new dynamic in the workplace, especially in the legal profession, where lawyers were traditionally used to working long hours in the office. In this podcast, we will discuss how the implementation of remote working at scale made firms rethink the way they operate and how they had to go “back to basics” and revisit their strategy, governance and even the way they deliver their services to keep thriving even in these unprecedented times.Moderator:@Marlene Gebauer - Director Of Knowledge Management, Locke Lord LLPSpeaker:Barbara Gondim Da Rocha - Head of Knowledge Management and Innovation, RMS AdvogadossRecorded on 04-23-2021​
 
 

Couples Counselling – Improving the Client and External Litigation Support Relationship

In this 15 minute podcast, we will share challenges and pain points in client/lit support relationships.Moderator:@Gretel Best - Manager, Litigation Support & eDiscovery, Gowling WLG (CANADA) LLP​
Speaker:Alejandro (Alex) Manevich - Senior Counsel, Buildings, StantecRecorded on 03-03-2021
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Litigation Support/eDiscovery Considerations During Mergers

Please enjoy this podcast that will discuss key litigation support/eDiscovery considerations during mergers.
Specifically, the podcast will cover the following key considerations:Business continuity for electronic discovery to support firm/corporation needs
Technology and software
Data and documentation integration
Staff and roles
Normalization of operating procedures
The Soft Skills (this will be an underlying theme across the 5 topics above)
Speakers:@Richard Brooman - Litigation Support Senior Manager, Saul Ewing Arnstein & Lehr LLP@Steven Heitz - Litigation Technology Manager, Troutman Pepper eMerge LLCRecorded on 1/14/2021

Separating True Innovation from Hype

A lot of law firms are claiming to be innovative, but clients often struggle to understand what firms mean when they talk about innovation. In this micro-learning podcast, we will discuss how truly innovative law firms (according to their clients) are differentiating themselves by delivering value and enhancing customer satisfaction.Moderator: @Bárbara Gondim Da Rocha, Head of Knowledge Management and Innovation, Rocha Marinho E Sales, Advogados 
Speaker: @Greg Lambert, Chief Knowledge Services Officer, Jackson Walker
Recorded on 10-23-2020

Do You Know How Good You Are?

In this micro-learning podcast, we will briefly highlight benchmarking, competitive intelligence, what tools do you use and how do you compare yourself to others?Moderator:@Jarmila Pencikova, Director, Finance, Osler, Hoskin & Harcourt LLP
Speaker:
@Kevin Bielawski, Director of Legal Operations, Husch Blackwell LLPRecorded on 10-22-2020

Fostering Innovation the Right Way

When there is a new innovative idea, you want to champion it and deliver on it as fast as possible, but in a responsible way. In this podcast, we will discuss what are some best practices for keeping stakeholders engaged while meeting firm governance standards and security requirements.
Questions from Dan to Nikki: -What methods do you use to solicit ideas? -How do you vet a pie in the sky idea vs. something practical, especially when it may be something deep in the weeds of a legal practice? (Relatedly, how do determine if an innovative idea is one attorney’s dream but not universal?)-When do different stakeholder groups get involved in the project? Are ideas vetted through risk, information governance, finance, etc. before they are PoC’d?-How do you productize your innovative projects?Moderator:@Daniel Pratt, IT Business Relationships Manager, Holland & Knight LLP
Speaker:@Nicola Shaver, Managing Director, Innovation and Knowledge, Paul Hastings LLP 
Recorded on 9-29-2020