Archive for the 'IT Operations' Category

If we have learned one thing from the pandemic, it’s the fact that we can’t always meet in person but we can continue business.

In this podcast, the speakers will discuss ways that eSignatures, remote online notaries and virtual rooms can eliminate the need to travel to an in person Notary.

Questions the Co-Moderators will ask Speakers:
○ Could you please tell our listeners a little about yourselves? Aaron, let's start with you.
○ If you both could briefly chime in as to what e-signatures are and what you can accomplish with them, that would be a great place to start.
○ Can you explain for our listeners, how Notaries worked pre-pandemic?
○ With the ongoing digital transformation, eSignatures became very popular in the last 2 years. More eSignature vendors offer unique features to digitize traditional workflows in different industries. We know you are familiar with online notarization and Virtual Rooms. Can you tell us more about Remote Online Notarization and Virtual Rooms? What are those and how can they help busy attorneys?

@Jack Recinto - Senior Applications Director, Vedder Price P.C.
@Alisher Yuldashev - ​ Business Technology Advisory Manager, Borden Ladner Gervais

-Aaron Davis - Director, Product Marketing, OneSpan
-​Raquel Lima - Product Manager, OneSpan 

Recorded on 04-17-2022

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This session will review the different opportunities to make data-driven decisions in law firms and the challenges that go with them. Ideally the session, will differentiate between organizational/enterprise applications and client facing/legal advice applications.

The goal is to map when data-driven decision-making is a good idea and when it is not. Further the session, will explore what to look for in terms of actions taken from data alone (bias, available data) and give tips how to get started and where to find structured data within your organization/firm to get started for a quick win.

@Christiane Matuch - Manager, Axiom Consulting Partners

Maggie Miller - ​Chief Client Officer, Orgaimi

Recorded on 03-29-2022

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Microsoft’s M365 solution includes a growing and evolving number of security solutions. These include MFA, Exchange On-Line Protection, Advanced Threat Protection and others, some new, some improved.

This podcast will be an overview of the solutions in M365 today, solutions that are either baked in to our existing M365 licenses at no additional cost or available at a nominal cost, that offer the possibility to retire and displace more expensive 3rd party solutions.

@Mark Manoukian - IT Director, Kegler, Brown, Hill & Ritter

Paul Edlund - Chief Technologist - Midwest, Microsoft

Recorded on 03-04-2022

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Driving adoption of even useful technology is notoriously difficult. What are some helpful strategies for Litigation Support professionals to get buy-in and training time commitments from busy attorneys?

@Tyler Crabtree - 
eDiscovery Specialist, Ellis George Cipollone Browne O'Brien Annaguey, LLP​

@Sachin Gupta - Knowledge Management Attorney – Data & Technology Transactions, Latham & Watkins LLP

Recorded on 02-03-2022

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Moving to a self-service model for support has many advantages, including faster service for users and fewer redundant tasks for support staff. Over time, a successful self-service model can lead to fewer requests overall, as users learn how to avoid issues and quickly resolve them on their own.

In this discussion, we’ll cover how you can shift your firm culture from the traditional deskside white glove approach to a self-service model.

Questions moderator will ask speaker: 
-Where do you feel the legal industry is at these days? (00:49-2:38)
Why do you think more law firms are looking at this now? (2:40-4:02)
-How can training and the Help Desk work together to effectively leverage a self-service model? (4:25-6:10)
-What are some actionable steps listeners can take today to start shifting the service model? (6:11-7:42)

@Samantha Sendrowski - 
Technology Innovation Manager, Bowditch & Dewey LLP


@Sherry Kappel - Evangelist, Litera Microsystems 


Recorded on 12-14-2021

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The legal community responded to the impact of the pandemic and lockdown by innovating rapidly and adopting virtual hearings. The UK commercial courts were ahead of the curve and delayed only four cases during the national lockdown period.

International arbitration matters continued to be heard around the world. The real innovation lies beyond just the use of video conferencing tools like Zoom and Microsoft.

In this podcast, learn how virtual hearings have continued to evolve, improve, and gain traction throughout the world in 2021.

Questions Marlene will ask the speakers:

  • What are the most significant changes to the hearing and trial process caused by online access? Good and bad. (Begins at 00:46 seconds)
  • There are certainly technical challenges with any online experience. What are some that are particular to online hearings and trials? (Begins at 4:54)
  • How about ethical issues? Approvals to host, rules of engagement? What do you have to consider and how do you ensure everyone is behaving appropriately? (Begins at 8:42) 
  • Does the non-legal prep work differ at all? If you are presenting at trial, It might be more like theatre in terms of delivery. But online is more like television. You have to worry about things like your background and lighting. I know people who take classes to learn about where to look at the camera and how to move. Things perhaps a broadcast journalist or social media influencer would learn (Begins at 12:56)
  • What is one funny experience you have had in an online hearing or trial? Any cat people? (Begins at 17:29) 

@Marlene Gebauer - Director Of Knowledge Management, Locke Lord LLP

​Judge Christopher Sprysenski - Circuit Judge, 18th Judicial Circuit, Florida
Richard Howell - Partner, Jackson Walker LLP
@Jeremy Cooper - Senior Trial Consultant, Paul Hastings

​Recorded on 11-09-2021

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In this podcast session, the speakers will discuss changes, challenges, and approaches to supporting enterprise users at their homes.

Helpful timeframe of questions asked/responses in the respective podcast:
(00.39 - 2:37) "What are the Challenges of Supporting Enterprise Users Remotely?"
(2:38 - 4:38) "Did everyone use Citrix and apply to everyone?"
(4:40 - 6:18) "Talk about the scope of working remotely."
(6:22 - 9:23) "Tell us what tools have you used to support the enterprise users at home when working remotely?" 
(9:23 - 10:38) "How about support on mobile devices and other devices like speed test, do either of you use these tools?"
(10:39 - 13:24) "How do you support practices changed from moving from a enterprise office to home."
(13:25-15:36) "What new knowledge or certifications have helped you cope with the changing environment?"
(15:37 - 16:29) "What challenges remain?"
(16:30 - 19:07) "What challenges remain on hardware?"
(19:07 - 20:06) "Do either of you support remote printing?"
(20:07 - 21:32) "Does time of day make a difference?"


@Mark Manoukian - IT Director, Kegler, Brown, Hill & Ritter

@David Michel - Chief Information Officer - Becker & Poliakoff, PA
@Frank Ziller - CIO, Frontline Managed Services 

​Recorded on 11-2-2021

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In this brief podcast, we hope to bring continued awareness to current cybersecurity vulnerabilities and how cybercriminals are evolving to target individuals/businesses using legitimate-looking emails and social media messages.

@Carolyn Bragiel - 
Advisor, Legal E-discovery, Cardinal Health​

​Marissa McDermid - Program Manager, Security Awareness, Resilience

Recorded on 10-28-2021



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In this podcast, the speaker will discuss how to best leverage technology to facilitate collaboration and task tracking, design workflows that systematize regular, on-going tasks; and facilitate effective communications/working towards common goals for a shared client.

@Shawn McClurg -  Litigation Support Manager, Miles & Stockbridge P.C.

@Jessica Hasen - Senior Counsel, Perkins Coie LLP

​Recorded on 10-28-2021

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In this podcast, the speakers will discuss how to best quantify the ROI of legal technology has on the bottom line of matters, tips in vetting legal technology, etc.

@Holly Hanna - KM Firm Solutions Manager, Perkins Coie

@Ginevra Saylor - National Director, Innovation and Knowledge Programs, Gowling WLG (Canada) LLP
@Giles Thompson - Head of Growth, Avvoka

​Recorded on 10-22-2021

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