IT Operations

Managing People and Maintaining Morale at the Firm

Please enjoy listening to this podcast session where we will discuss how to manage people while maintaining morale at the firm during the pandemic.Moderator: @Amy Monaghan, Senior Practice Innovations Manager, Perkins Coie LLPSpeaker:@Ed Empamano, Director of Customer Experience, Perkins Coie LLPRecorded on 07-01-2020​​

Asking the Right Questions

I’ve always been known as the “What About?” person. Through my days as IT Director of a law firm, managing the law department of a global life insurance company, working with many IT Leaders across the legal industry in my work at ILTA, and now as legal strategist at an IT services and consulting firm (Olenick), I’ve been the one asking “Why?” and “Why Not?” Being inquisitive has helped me fill in context and lead successful, creative problem-solving projects. I’ve honed my provocative questioning skills over time, and now I share ideas on how to ask the right questions, at the right time, of the right people, and in doing so, help lead your legal organization into a successful future.
Speakers:Beth Anne Steube, Content Marketing Manager - ILTATJ Johnson, Practice Development Lead - Olenick & Associates

Next-Gen IT Management: The Evolving Role of IT Staffing

In the constantly evolving world of information technology, the way managers think about staffing for key roles must also evolve. In this podcast, we discuss methods for identifying key candidates, thoughts around job descriptions and their impact on filling roles, and building relationships with in-house recruiters and staffing firms that will aid in finding the newest member of your team. Additionally, we discuss the evolution of positions in your organization that can make it difficult to replace key team members when it becomes necessary, as well as managing teams that include vendors and consultants.
Speakers:Brandi Hester, PMP is the Applications Development Manager at Andrews Kurth Kenyon, and an ILTA Member Liaison for Houston. A new face in the legal space, she has been managing teams of developers and database administrators for many years and has developed a passion for building collaborative teams that include IT and the business and practice areas. Brandi works as a liaison between IT and other departments to translate technology concepts and business needs.
Broadus Pettiford, PMP is the Director of Information Technology at the Virginia Office of the Attorney General. He also serves as an ILTA Member Liaison for the Richmond, VA area. Broadus has over 16 years of information technology experience and a newfound focus on developing technical leaders, organizing their efforts to advance the businesses they support.
Luke Schnoebelen is the Manager of Learning and Development at Shook, Hardy & Bacon. An ILTA volunteer for the past six years, he is a Member Liaison for Kansas City and received ILTA's Young Professional of the Year award in 2017. Luke is always open to talking about all things technology, training and soccer.
Recorded on 12-21-17

The Evolution of WAN

IDC forecasts the SD-WAN space will reach $6 billion in technology and service sales by 2020, with a compound annual growth rate of more than 90 percent over the next five years. In this ILTA Radio episode, representatives from vCom cover how SD-WAN is taking the networking world by storm -- and why it must be a part of every IT organization's strategy. The cost savings and improvement in application performance offer law firms a game-changing approach to managing entire networks.
Uniquely positioned to address this rising trend, vCom can help IT organizations leverage SD-WAN as a key component to a successful IT life cycle strategy. To learn more, visit www.vcomsolutions.com/sd-wan.
Speakers:Bob Barnes leads vCom's collaboration spend business unit. He oversees the collaboration sales and operations teams, managing the entire collaboration life cycle and ensuring a successful customer engagement. Bob also oversees the company's sales operations organization, managing the first step of the customer onboarding process and ensuring that telecom engineering and professional services are seamlessly implemented for customers.
Audrey Bold is the Vice President of Marketing for vCom Solutions. She is responsible for driving the strategic growth of the company's brand of software and services. With over 18 years of marketing and product experience, Audrey is focused on increasing awareness of vCom's value proposition, expanding share within strategic target markets and enhancing its customer base.
Sameer Hilal is a co-founder and the Chief Operating Officer of vCom, a managed service provider focused on procure-to-pay life cycle management for IT spend in the areas of telecom, network, mobile, collaboration and cloud services. The company's enterprise customers, including leading law firms, leverage its award-winning cloud-based software and professional services to gain unprecedented visibility and efficiency, and transform how their IT environments are managed -- from design and onboarding to billing and support. With over 15 years in business, more than 220 nationwide customers, 10 consecutive years of 98 percent customer satisfaction and 10 consecutive years as a best-place-to-work in the SF Bay area, vCom is revolutionizing how IT spend is managed.