Extensive and unexpected technology expenditures in the past year have motivated C-Level and Director level executives to reexamine and refine justifications for new products and projects. This podcast session will highlight practical tips for the effective creation of a business case.

Questions Glenn will ask Kate:

· Kate, you were pretty excited when we first spoke about this potential topic. Tell us a bit about yourself and your experience and how it relates to the art and craft of building effective business cases.

· “Business Case” is a term of art that can mean different things to different people and in different contexts so let’s start there. What is a “business case”… or more specifically, what is “an effective business case?”

· Based on your experience, where do you recommend people start? What topic or element should they focus on first?

· Once the business goals and objectives are clearly defined, what comes next? What are the other elements that we should think about including?

· This seems like a LOT of information to wade through. How do you balance that against the probability that the C-Level or senior decision maker may not have the time and energy to comb through all these details?

· You described the business case as an “investment in the future success of the project”. What did you mean by that? How does the business case come into play after you get the green light to move the project/purchase forward?

Moderator:
@Glenn Hoxie - Senior Project Manager, Practice Innovation and Legal Solutions, Paul Hastings LLP

Speaker:
@Kate Cain - Senior Director of Knowledge & Innovation Delivery, Fenwick & West LLP

​Recorded on 12-20-2021

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Moving to a self-service model for support has many advantages, including faster service for users and fewer redundant tasks for support staff. Over time, a successful self-service model can lead to fewer requests overall, as users learn how to avoid issues and quickly resolve them on their own.

In this discussion, we’ll cover how you can shift your firm culture from the traditional deskside white glove approach to a self-service model.

Questions moderator will ask speaker: 
-Where do you feel the legal industry is at these days? (00:49-2:38)
-Why do you think more law firms are looking at this now? (2:40-4:02)
-How can training and the Help Desk work together to effectively leverage a self-service model? (4:25-6:10)
-What are some actionable steps listeners can take today to start shifting the service model? (6:11-7:42)

Moderator: 
@Samantha Sendrowski - Technology Innovation Manager, Bowditch & Dewey LLP

Speaker:
@Sherry Kappel - Evangelist, Litera Microsystems 

Recorded on 12-14-2021

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The legal community responded to the impact of the pandemic and lockdown by innovating rapidly and adopting virtual hearings. The UK commercial courts were ahead of the curve and delayed only four cases during the national lockdown period.

International arbitration matters continued to be heard around the world. The real innovation lies beyond just the use of video conferencing tools like Zoom and Microsoft.

In this podcast, learn how virtual hearings have continued to evolve, improve, and gain traction throughout the world in 2021.

Questions Marlene will ask the speakers:

• What are the most significant changes to the hearing and trial process caused by online access? Good and bad. (Begins at 00:46 seconds)
• There are certainly technical challenges with any online experience. What are some that are particular to online hearings and trials? (Begins at 4:54)
• How about ethical issues? Approvals to host, rules of engagement? What do you have to consider and how do you ensure everyone is behaving appropriately? (Begins at 8:42) 
• Does the non-legal prep work differ at all? If you are presenting at trial, It might be more like theatre in terms of delivery. But online is more like television. You have to worry about things like your background and lighting. I know people who take classes to learn about where to look at the camera and how to move. Things perhaps a broadcast journalist or social media influencer would learn (Begins at 12:56)
• What is one funny experience you have had in an online hearing or trial? Any cat people? (Begins at 17:29) 
  

Moderator: 
@Marlene Gebauer - Director Of Knowledge Management, Locke Lord LLP

Speakers:
​Judge Christopher Sprysenski - Circuit Judge, 18th Judicial Circuit, Florida
Richard Howell - Partner, Jackson Walker LLP
@Jeremy Cooper - Senior Trial Consultant, Paul Hastings

​Recorded on 11-09-2021

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The continued growth of law firms, and the increasing transience of their attorneys, have created many new risks for firms to account for regarding conflicts of interest management.   Increasingly, large international Firms have transitioned to a centralized approach for conflicts clearance, utilizing non fee-earning professionals for this function. 

Despite this, challenges remain - particularly stemming from increasingly restrictive conflicts language within Outside Counsel Guidelines as well as recent US case law.  In this podcast session, the speaker will focus on discussing the unique conflicts challenges faced by US firms with international presence and various approaches to these challenges; how technology and centralization are the key to meeting these challenges; and whether changes to the conflicts rules are needed in order to "modernize" and account for the breadth of today's international law firm and technological advances.

Moderator:
@Tracey Pardo - IS Process Improvement Analyst, Cooley LLP

​Speaker:
@Mark Agin - Senior Manager of Global New Business Intake and Information Management, Shearman & Sterling LLP

Recorded on 07-23-2021

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Hackathons are a great way to gather folks from different departments to formulate new ideas that the entire firm can take advantage of. We recently held a very successful one at McGuireWoods which resulted in items added to the project pipeline for 2021.

Moderator:
Natalie Baumgardner - Business Development Coordinator, McGuireWoods LLP

Speakers:
@Rachel Cohee - Manager, Business Intelligence & Analytics, McGuireWoods LLP
@Eric Jenvey - Data Science Manager, McGuireWoods LLP

Recorded on 07-16-2021​​​​​

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There are a lot of different roles within legal technology. KM, content management, marketing, applications development, etc. How do we get young employees excited about their potential paths and make sure they have a path towards a long-term career in legal tech?

Moderator:
@Holly Hanna - KM Firm Solutions Manager, Perkins Coie

Speaker:
@Allison Duncan - KM Practice Innovation Manager, Reed Smith

​Recorded on 07-15-2021

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There are a lot of different roles within legal technology. KM, content management, marketing, applications development, etc. How do we get young employees excited about their potential paths and make sure they have a path towards a long-term career in legal tech?

Moderator:
@Holly Hanna - KM Firm Solutions Manager, Perkins Coie

Speaker:
@Melanie Segraves - Knowledge Management Solutions Analyst, Womble Bond Dickinson U.S.

Recorded on 07-15-2021

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There are a lot of different roles within legal technology. KM, content management, marketing, applications development, etc. How do we get young employees excited about their potential paths and make sure they have a path towards a long-term career in legal tech?

Moderator:
@Holly Hanna - KM Firm Solutions Manager, Perkins Coie

Speaker:
@Erin Welsh - Practice Innovations Analyst, Perkins Coie

​Recorded on 07-16-2021

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