ILTA Voices
Episodes
Wednesday Apr 03, 2024
#0010: (CCT) How and When to Train Attorneys for Best Long-Term Technology Success
Wednesday Apr 03, 2024
Wednesday Apr 03, 2024
The speakers shared how and when to train attorneys for best long-term technology success. Does this occur in summer or first year? In addition, they discussed how does training needs evolve over the course of an attorney's careers for best long-term technology success.
Moderator:@Virginia Ong - Legal Innovation Manager, Greenberg Traurig
Speakers:@Jake Brown - Head of Legal Technology, Josef@Ana Toft-Nielsen - Attorney Development Innovation Manager, Greenberg Traurig
Recorded on 04-03-2024.
Monday Mar 11, 2024
#0007: (CCT) Data Debt
Monday Mar 11, 2024
Monday Mar 11, 2024
We all know about technical debt, but data debt is its more nefarious and more challenging sibling. How do you break down the data silos in you firm to create a holistic view of your information? Moderator:@Bill Bice - CEO, nQ Zebraworks Speaker: @Keli Whitnell - Director of Firm Intelligence, Troutman Pepper
Recorded on 3-11-2024.
Friday Feb 23, 2024
Friday Feb 23, 2024
In this podcast the speakers will discuss how can legal operations teams work with each other on both sides of the client/law firm equation. What are best practices? How can a firm improve the client's experience? Moderator:@Damian Priamurskiy - Project Management & Delivery Specialist, Lowenstein Sandler LLP
Speakers:@Julianne Kasprzyk - Paralegal Manager, Investment Management, Lowenstein Sandler LLP @Donald Knight - Director of Legal and Tax Operations, Crown Castle
Recorded on 02-23-2024.
Monday Feb 05, 2024
#0002: (CCT) The Role of AI Powered Chatbots as Digital Research Assistants
Monday Feb 05, 2024
Monday Feb 05, 2024
Every firm currently struggles with making sure all of the knowledge in their organization is written down, up to date, and searchable.
In the future, chatbots could serve as a kind of automated research assistants for firm knowledge. They’d be responsible for answering questions by sourcing information from the right person, document and they could also be used to proactively record tacit knowledge into living documents by periodically interviewing key people about their progress on company initiatives.
In this podcast interview, we discussed the role of AI powered chatbots as digital research assistants and more.Moderator:@Alejandro Vallellanes - Former Senior Manager, Research and Information Alerts, Baker McKenzieSpeakers:@Stephanie Goutos - Practice Innovation Attorney, Gunderson Dettmer, L.L.P.@Avi Saiger - Practice Innovation Attorney, Gunderson Dettmer, L.L.P.@John Scrudato - Legal Engineering and Data Strategy Manager, Gunderson Dettmer, L.L.P.Recorded on 02-05-2024.
Monday Dec 18, 2023
Sitting in the Hot Seat: Extreme Ligitation Support
Monday Dec 18, 2023
Monday Dec 18, 2023
Trial Support is often not just for trials. It comprises of arbitrations, mediations, business development proposals, hearings on dispositive motions and/or an in-depth presentation to name a few.In this podcast panel interview, the panelists discussed the various types of presentations, tools, considerations, setup and tips and trick they use when sitting on the "hot seat."
Questions that Jill asked the panelists:
1. How did you get here (brief background of lit experience that led to wanting to be ‘in the hot seat’)?
2. How do you ‘market’ your skillset within the firm?
3. What are the presentation types/tools most used by you/your firm?
4. What are the most important considerations when determining which presentation type will be the best choice for the forum?
5. What to do when technology fails?
6. What are some tips and tricks you’ve learned through your years sitting in the hot seat?Moderator:
@Jill Okerlund Pigeon- Legal Process Coordinator, Robinson BradshawPanelists:
@Timothy Piganelli - CEO, The Piganelli Consulting Group, Inc.@Stephanie Mills - Manager, Discovery Services, Cassels Brock & Blackwell LLP
@David Gomez - Practice Support Project Manager, Robinson BradshawRecorded 12-18-2023
Wednesday Nov 01, 2023
The Partnership Paradigm: Why Law Firms Need a Different Approach to Change
Wednesday Nov 01, 2023
Wednesday Nov 01, 2023
There has been a great deal written on change management in a corporate setting. Law firm management structures (as opposed to traditional corporate pyramid structures) add additional challenges to implementing change. How can change management strategies be adopted to suit the management structure of law firms?
Moderator:@Sachin Gupta - Knowledge Management Attorney, Latham & Watkins LLP
Speakers:@Erika Barber - Learning Strategist, Traveling Coaches@Kathleen Hogan - Senior Director, Knowledge and Data Insights, McCarthy Tétrault LLP
Questions the moderator will ask the speakers:-What are some common change management frameworks that apply to organizations in general?-What are some challenges unique to a law firm environment that can make those approaches more difficult to implement?-Among law firms themselves, what are some aspects of law firm culture that can impact the ability to implement change, either positively or negatively?-What role, if any, do clients play in impacting the drive for change within a law firm?-Are the certain periods that are more ripe for change to take place, such as when billables are lower or a time of technological advancement?-Can you each leave us with a micro strategy (that an individual can implement) and a macro strategy?
Recorded on 11-01-2023.
Tuesday Oct 24, 2023
Law and Order: The Importance of Practice Management in a Law Firm Startup
Tuesday Oct 24, 2023
Tuesday Oct 24, 2023
We often think of Practice Management in the context of managing a large legal practice. But how does it actually apply to a startup? What principles apply to the first days and years of a firm with just a few partners? Where do they start? And/or what do they wish they would have paid attention to first if things didn't go smoothly?
Questions the moderator will ask the speaker:-Tell us a little about you and your firm.-What made you decide to leave your prior job and when did you know it was time to break out on your own?-What resources did you take for granted at your prior firm? -What has been the most eye-opening part of the transition from practicing attorney to manager of your own firm? -What technology are you using for case management software? -How are you structuring the firm to meet your management needs and how is that integrating?-What advice would you give someone contemplating making the same change?
Moderator:@Kristin Rhodes - Senior Practice Manager, Paul Hastings LLP
Speaker:@Philip Andonian - Member, CalebAndonian PLLC
Recorded on 10-24-2023.
Thursday Oct 19, 2023
How eDiscovery Can Support DSARs
Thursday Oct 19, 2023
Thursday Oct 19, 2023
In this session, the speaker discussed what are the differences between lit support and DSARs, the priorities for which DSAR work. In addition, they covered suggested processes, tips and tricks.
Questions the moderator asked the speaker:
• What is it about DSARs that makes them so tricky to respond to?
• What sort of approaches to the DSAR problem approaches have you seen organizations try to take? Do these work? (For example, printing and redacting hard copy, hiring dedicated teams)
• Why is eDiscovery technology is good solution for DSAR responses? (for example, searching, redacting, auditing, collaboration across teams)
• Is there a difference between using this technology for discovery and for DSARs? (For example, the way the review is structured, how the vendor needs to be instructed, use of different types of tools in the platform)
• Can you share some case studies about using eDiscovery technology to complete a DSAR / specific tasks within a DSAR response which wouldn’t have been possible otherwise?
Moderator: @Rachel McAdams - Senior Consultant, Sky Discovery
Speaker:
@Laura Herangi - Partner, Commercial Litigation, Mason Hayes & Curran LLP
Recorded on 10-19-2023
Thursday Aug 10, 2023
Thursday Aug 10, 2023
Given the complex nature of AI and the fact that these models are not transparent, the speaker shared best tips on what do you need to know about your AI model, who built it and what is it based on?
Questions the moderator asked the speaker:1) What is and what is not AI?2) What are AI models?3) If you are using a pre-generated AI model what are some questions to ask:
- what is it based on?- do you know how the model was trained?- is there any data in the model that may cause the model to provide you with unexpected results?
etc4) How can AI help with managing your data?
IE: it can be a tool to help move redundant copies of docs from your data universe; it can summarize info in a document and know where to ‘file’ it or categorize it (info gov idea here)5) Is generative AI useful in a legal document review setting? Discuss6) Is this technology going to be similar to how blockchain never really caught on in legal?7) Can natural language processing help uncover information in your data set that would be missed by pure keyword searches? (which some lawyers believe is the gold standard of search)8) What about emotional intelligence / sentiment analysis?
Moderator:
@Monique Sever - Litigation Support and eDiscovery Supervisor, Harper Grey LLP
Speaker:
@Jay Leib - Chief Strategy & Innovation Officer, Reveal Brainspace
Recorded on 08-10-2023
#LitigationSupportoreDiscovery#PracticeManagementandPracticeSupport#FutureandEmergingTechnologies
Thursday Jul 20, 2023
Thursday Jul 20, 2023
In this session, the speaker delved into the transformative power of AI technology in the legal industry. They explored the game-changing solutions that are revolutionizing document intake and processing at law firms, replacing the traditional manual, labor-intensive, and error-prone methods. In addition, they uncovered how AI-powered solutions are unifying document input sources, streamlining categorization and classification, identifying time-sensitive and urgent documents, and seamlessly integrating them into downstream case management systems. They also shared compelling real-world examples that demonstrate the remarkable efficiency gains that firms can achieve through the adoption of this technology. Listeners will discover how these AI solutions are reshaping the way law firms operate, saving valuable time, reducing costs, and optimizing the allocation of staff resources.Moderator:@Harriet Joubert-Vaklyes - Senior Project Manager - Legal Operations, CBRE GroupSpeaker:@Vivek Rao - CEO, Foundation AIRecorded on 07-20-2023
Wednesday Jul 19, 2023
5 Tips for Recognizing, Planning for and Handling Moments of Friction for Learners
Wednesday Jul 19, 2023
Wednesday Jul 19, 2023
Identifying "Moments of Friction" -- workers' pain points with technology, processes and adoption is critical. In this session, the speaker discussed how to identify whether a MOF is a result of technology or psychology; highlight pain points; adoption; needs analysis; dig into the why and learning how to get to the root/core of the issue and user frustration.
Questions the moderator will ask the speaker: -Why don’t you tell us a bit about the framework you like to use when thinking about the needs around training, and how those give way to the moments of friction that arise?-This question is why I refer to change management as equal parts comms and therapy: how can we make sure users feel as though their needs were taken into account?-We’re all aware that most people don’t exactly love change. What are some ways to tell whether workers’ friction with new tech or processes is due to that, or if there’s something bigger at play?-I think most people overlook frequent and useful communication as a tool to help along adoption: what are some ways you’ve best decreased friction in the past?-Final (tricky) question: what do you do when people bring you in after things have already gone off the rails?
Moderator:@Harriet Joubert-Vaklyes - Senior Project Manager - Legal Operations, CBRE Group
Speaker:@Carolyn Humpherys - Learning & Change Management Consultant, Traveling Coaches
Recorded on 07-19-2023