ILTA Voices
Episodes
Friday Apr 07, 2023
The Scourge of the ”Non-Attorney” Heading
Friday Apr 07, 2023
Friday Apr 07, 2023
Overwhelmingly, law firms operate as though attorneys are the ""important"" parts of their business, and that business staff is... well, chopped liver. How can firms adjust/improve their language to change this attitude/perception?
Questions Harriet asked the speakers:• The landscape for hiring and recruiting within law firms has changed a lot since January 2020 (and again since the end of 2022). What are some of the biggest changes you’ve seen in the industry/in convos with peers? What surprised everyone the most about how recruiting/hiring has changed in the legal field? (I’m thinking first year associate pay has got to be a big one!)• What are your predictions for how things will stay the same/change in law firm operations over the next 5-10 years? Do you think attorneys will fundamentally change their expectations around work-life balance? And how are firm resources being marketed to attorneys during their recruiting process (as part of the support package)? (i.e. research departments, LPM, etc)• Let’s talk a bit about the split in law firms between attorneys and “everyone else”… what have you seen across the industry, and do you think those divisions are breaking down, becoming more defined, or something else? I’m also interested in how you think this will play out as the market retracts again: it’s been popular to cut back on administrative staffing in times of financial concern, but that loads more work back onto attorneys—do you see anything differently happening this time around?
Moderator:
@Harriet Joubert-Vaklyes - Senior Project Manager - Legal Operations, CBRE Group
Speakers:
@Jennifer Bluestein - Chief Talent and HR Officer, Perkins Coie@Chris Boyd - Chief Operating Officer, Wilson Sonsini Goodrich & Rosati
Recorded on 04-07-2023
Wednesday Apr 05, 2023
How Add-On Services Are Changing the Legal Landscape
Wednesday Apr 05, 2023
Wednesday Apr 05, 2023
Law firms are increasingly expanding their scope and advertising "add-on" services. How can attorneys make use of these to make themselves "stickier" to clients, and how can law firms promote these services in a way that conveys their increased importance to the overall client experience? In this podcast interview, the speakers discussed this and more.
Questions Harriet will asked the speakers:
• Tell us a bit about the evolution of NRF’s Legal Operations department: what was the intended purpose, and how does it interact with the larger business?
• How can attorneys make use of this group (or others within the firm) to make themselves "stickier" to clients?
• How is (or can) the firm promote these services in a way that conveys their increased importance to the overall client experience?Moderator:
@Harriet Joubert-Vaklyes - Senior Project Manager - Legal Operations, CBRE Group
Speakers:
@Al Hounsell - Director - Strategic Innovation and Legal Design, Norton Rose Fulbright Canada
Kathy Goodman - Practice Innovation & Knowledge Counsel, Paul Hastings (London)
Recorded on 04-05-2023
Friday Mar 31, 2023
ESI Protocols
Friday Mar 31, 2023
Friday Mar 31, 2023
In this session, the speaker provides an in-depth discussion on the creation and implementation of standardized methodologies for managing each stage of discovery as it pertains to the preservation, collection, and production of ESI.
Moderator:@Carolyn Robinson - eDiscovery Coordinator for the Americas - Office of the Regional General Counsel for Robert Bosch, LLC
Speaker:Gabe Egli - Partner, Shook Hardy & Bacon
Recorded on 03-31-2023
Wednesday Mar 15, 2023
How Advances in Artificial Intelligence (AI) Are Changing the Face of Search
Wednesday Mar 15, 2023
Wednesday Mar 15, 2023
Enterprise search, targeted search, predictive search, conceptual search...so many options, but which is the right one for your organization? Will advances in AI change how we search going forward? Will we see Alexa or Siri for legal?Questions Jennifer used to guide the conversation:
We often hear about various search options in legaltech - enterprise search, predictive search, conceptual search, just to name a few. How has search evolved in the legal industry over the last decade?
How will advances in artificial intelligence change the way we search in law firms and legal departments?
Will we see voice search, similar to Siri, Alexa and Google Assistant, in legal? If so, what are the ethical implications of relying on voice-enabled technologies?
What does the future of search look like?
The legal industry is notorious for its unhurried approach to change. How do you see the change management and adoption process of these technologies playing out in legal? What outside factors do you think will drive law firm adoption?
Moderator:@Jennifer Mendez - Sr. Director of Knowledge Management Innovation, Fisher Phillips
Speaker:@Pablo Arredondo - Co-Founder and Chief Innovation Officer, Casetext
Recorded on 03-15-2023
Wednesday Feb 01, 2023
Becoming a Testifying Expert
Wednesday Feb 01, 2023
Wednesday Feb 01, 2023
Learn about what it takes to become a testifying eDiscovery expert in your field of expertise from these testifying witnesses. The panel covers their own backgrounds, what certifications they have obtained, what education they acquired, and the steps that they took in order to become a testifying expert.
Moderator:@Lauren Doucette - Senior Practice Technology & eDiscovery Project Manager, Sheppard Mullin Richter & Hampton LLP
Panelists: @Chris Haley - Director of Legal Technology, Troutman Pepper/eMerge@Kevin Cohen - Principal, Data Triage @Kelly Twigger - Principal, ESI Attorneys LLC
Recorded on 01-26-2023
Monday Jan 23, 2023
IG/Data Gov Education
Monday Jan 23, 2023
Monday Jan 23, 2023
What can we do as IG professionals to increase our firms understanding and acceptance of IG core values so that change management is not such a steep hill? In this session, we will explore different options.
Moderator:@Andrew Corridore - Information Governance Compliance Manager, Akin, Gump, Strauss, Hauer & Feld, L.L.P.
Panelists:@Christopher Hockey, IGP - Director of Information Governance and Management, Bond, Schoeneck and King, PLLC@Matthew Estrada - Senior Information Governance Specialist, Kirkland & Ellis
Recorded on 01-23-2023
Friday Jan 06, 2023
Data: The Next Great Lake
Friday Jan 06, 2023
Friday Jan 06, 2023
Every firm wants to leverage data for insights. But to accomplish this, there needs to be a true source of all data. The creation of data lakes have started. These are massive databases combing different firm data sources. This leads to the importance of data governance and master data management. What does it take to create and curate the data? How can such data be of use to firms?
Questions Tracey will ask Steven:1. What is a data lake?2. What are the advantages of using a data lake?3. How do data lakes differ from the tradition data warehouse?4. Why could a firm invest in a data lake?5. What would it take to build a data lake?6. What tools would need? Any best practices?Moderator:@Tracey Pardo - IS Improvement and Reporting Analyst, Cooley LLPSpeaker:@Steven Heathcock - Data Strategy Manager, Cooley LLP
Recorded on 01-06-2023
Friday Jan 06, 2023
Three Reasons to Use AI for Document Review
Friday Jan 06, 2023
Friday Jan 06, 2023
AI has become an integral piece of responsive/non-responsive coding for reviewing eDiscovery data. Another piece of the review, which is typically very expensive including Privilege and personal Information redactions. How can this be done with AI technology too?
Questions Andrea will ask Dan: 1. What are the pitfalls related to the way Privilege review has historically been performed? a. What are some easy ways to improve the process using AI?2. Some companies are using AI to assist with Privilege Review.... how/when will it become the norm? 3. What hurdles are you anticipating folks will need to overcome to drive further adoption?4. What are the risks associated with using AI for privilege review?5. AI adoption: Do you believe AI will more broadly and rapidly be adopted considering current recessionary headwinds?
Moderator: @Andrea Shirey - IT Consultant, Bayer Corporation LegalSpeaker:Dan Donegan - New Business Director at Text IQ
Recorded on 1-6-2023
Thursday Jan 05, 2023
Avoiding Burnout for Lit Support Professionals
Thursday Jan 05, 2023
Thursday Jan 05, 2023
In this podcast, we will address which practices and boundaries you should enforce and know how to manage pressured environments.
Questions to Tanya will ask Martin:· Is burnout a problem for litigation support professionals, and does it affect us disproportionately?· Can litigation support professionals effectively manage their workload to avoid burnout?· What are tips for working in high pressure environments?· How can we support ourselves and our colleagues?· What kind of support is out there for people who need it?
Moderator:@Tanya Pereira - Business Transformation Specialist, Cassels Brock & Blackwell LLP
Speaker:@Martin Nikel - Associate Managing Director, Cyber Risk, Kroll
Recorded on 01-05-2023
Friday Dec 16, 2022
Budget: Lessons Learned
Friday Dec 16, 2022
Friday Dec 16, 2022
In this podcast interview, the speaker will provide tips in how to achieve excellence in budget creation, defense and control, especially for the Legal area.Questions Marcelo will ask the speaker:
What are the challenges of preparing a Budget in a legal area where we know that calculations, metrics, statistics and other data models are not part of the lawyer's daily life?
We know that communication not only in topics such as the Budget but in many others, in fact in all topics is something that must be encouraged and reinforced, drawing on this topic, how important internal and external communication is for the creation of a Budget effective?
Thinking about accuracy, is there any budget model that you think is more assertive, how do you know which is the best Budget model (opening) for my company?
So once all the assumptions have been aligned with the team, the teams in turn are safe for the defense, can you give us some tips for sustaining the numbers against the approval area? We know this is the hardest part, especially when you need more money compared to growing your business.
How can we know if we are asking enough, when we can know if we need to ask for more?
A point that I always see in the definition of Budget in several companies from the most diverse branches is the famous one: fat, that is, calculating the correct amount but leaving an extra amount for unplanned expenses, what do you think of this approach?
Leave an extra Budget or not?
What is the role of the Legal Ops team in the composition of the Legal Budget? I'll try to make myself clearer, we know that some areas tend to work in silos, that is like a black box, how do you think the Legal Ops team can help?
Moderator:@Marcelo Cardoso - Supervisor of Data Analytics, Mercado LivreSpeaker:Guillermo Calvo - Legal Ops Regional Supervisor, Mercado Livre
Recorded on 12-16-2022
Thursday Nov 03, 2022
The Hybrid Lit Support Model
Thursday Nov 03, 2022
Thursday Nov 03, 2022
This podcast panel is a follow-up to the successful ILTACON session “Three Approaches to Workplace Flexibility” but with a more litigation support focus. Each panelist discussed the challenges they have experienced with hybrid work and how they have overcome them.Questions Tanya asked the speakers:
What are the pros/cons/challenges of a lit support team?
What are some tips you have for a successful hybrid team, particularly when it comes to managing lawyer expectations who may be in the office?
What metrics are you using to determine success? Do they differ at all from in the office?
As we are seeing more in in-person events, how are you determining team engagement and the future of team engagement?
Moderator: @Tanya Pereira - Discovery Services and Litigation Support Coordinator, Cassels Brock & Blackwell LLPPanelists:@Gretel Best - Law Clerk, Manager of Litigation Support & eDiscovery, Gowling WLG@Levi Percy - Project Manager, Shook, Hardy & Bacon L.L.P.
Recorded on 11/3/2022