professional services

Separating True Innovation from Hype

A lot of law firms are claiming to be innovative, but clients often struggle to understand what firms mean when they talk about innovation. In this micro-learning podcast, we will discuss how truly innovative law firms (according to their clients) are differentiating themselves by delivering value and enhancing customer satisfaction.Moderator: @Bárbara Gondim Da Rocha, Head of Knowledge Management and Innovation, Rocha Marinho E Sales, Advogados 
Speaker: @Greg Lambert, Chief Knowledge Services Officer, Jackson Walker
Recorded on 10-23-2020

Rapidly Dealing With Getting Staff Familiar with Various Platforms

In this micro learning podcast, we will discuss how to best get staff up to speed while working remotely with various platforms to ensure success.Moderator:@Marlene Gebauer, ​Director of Knowledge Solutions, Greenberg TraurigSpeaker:@Andre Davison, MSLIS, Research Technology Manager, BLANKROME
Recorded on 7-15-2020

Tips in How to Help Attorney's Excel with MS Teams from Working from Home

Given the current times, many of us find ourselves working remotely due to COVID-19. It can be challenging for attorneys to use various video conferencing tools such as Microsoft Teams. This micro-learning podcast session, will share some tips and best practices to help make this a smoother and more efficient process.Moderator/Speaker:@Josh Lazar, ​Chief Information Officer, 18th Judicial Circuit, Florida Recorded on 7-14-2020

Tips in How to Help Attorney's Excel With Zoom from Working from Home

Given the current times, many of us find ourselves working remotely due to COVID-19. It can be challenging for attorneys to use various video conferencing tools such as Zoom. This micro-learning podcast session, will share some tips and best practices to help make this a smoother and more efficient process.Moderator:@Josh Lazar, Chief Information Officer. 18th Judicial Court, Florida Speaker:@Lucas Schnoebelen, Learning & Development Manager, Shook, Hardy & Bacon L.L.P ​​​​Recorded on 7-14-2020

Tips You Should Consider Before You Go On Video

In this micro-learning podcast, the speaker will share a few tips you should consider before you go on video that will make the overall experience a lot more successful.
Moderator/Speaker:​@Josh Lazar - ​​Chief Information Officer, Eighteenth Judicial Circuit CourtRecorded on 07-02-2020

Managing People and Maintaining Morale at the Firm

Please enjoy listening to this podcast session where we will discuss how to manage people while maintaining morale at the firm during the pandemic.Moderator: @Amy Monaghan, Senior Practice Innovations Manager, Perkins Coie LLPSpeaker:@Ed Empamano, Director of Customer Experience, Perkins Coie LLPRecorded on 07-01-2020​​

How to Market Existing Firm Technology for Maximum Adoption

 
 
The IT department spent a year and a million dollars on a new software package. The project champions are excited about it and use it daily, but the mid-level associates are blissfully unaware. In this micro-learning podcast, we will discuss what are tried and true strategies firms use to get the word out, build excitement, and most importantly boost adoption about time-saving technology that already exists in house?Moderator:@Dan Pratt, IT Business Relationships Manager, Holland & Knight LLP 
Speaker:Luke Schnoebelen, Manager, Learning and Development, Shook, Hardy & Bacon L.L.P.Recorded on 4-24-2020

How to Make Your Opinion Matter

In modern workplaces, job titles do not always reflect true influence in an organization. In this podcast, learn how to navigate this aspect of the workplace and how to best express your opinions so that they are heard by decision makers.
Interviewer: Kathleen Ratcliffe, Antitrust, Information Specialist, Ohio Attorney General OfficeSpeaker: Ginevra Saylor, National Director, Innovation and Knowledge Programs, Gowling WLG

Fostering a Customer Service Ethos

Please listen to this exciting “snackable” podcast provided by two leading volunteer experts whom will discuss how you should think and interact with your clients, share processes and examples of giving stellar customer service and how you create muscle memory across the firm and the challenges encountered in doing so.Interviewer: Holly Hanna - Intranet Manager, Perkins Coie Speakers: Ed Empamano - Director of Customer Experience, Perkins Coie Jessica King - Reference Services Manager, Perkins Coie 

Where To Go From Here: Part 1: Getting Ahead in your Career

Pleased enjoy this exciting two-part snackable podcast series led by two leading experts that will discuss and answer a variety of areas and questions revolving around mobility in the workplace. Whether you have a strong desire to climb up the corporate ladder or are seeking to get ahead with a move that will provide you more responsibility, both are equally important to better understand and position yourself in the field.Host:April Heimerl - Senior Business Solutions Architect at Fish and Richardson Speakers:Chere Estrin - CEO at Estrin Legal Staffing Brian Bernhard - Senior Office Administrator at Ogletree, Deakins, Nash, Smoak & Stewart, P.C. Special Contributor:Anne Christman - Certified Paralegal at Shook, Hardy & Bacon L.L.P.