Welcome to the Spring edition of the ILTA podcast “HopsCast.” Our guest today is Joshua Wulf. Josh is a Litigation Technology Analyst at Vorys, Sater, Seymour and Pease LLP, and is based out of Cincinnati. He’s joining us today to talk about changing job roles, tackling new challenges head-on, innovation, ILTA, sports and how they relate to life, and assorted other fun facts.

Welcome to the inaugural edition of the ILTA podcast "HopsCast". Here we'll talk technology, innovation, ILTA, sports and how they relate to life, and assorted other ILTA fun facts.

Speakers:
Beth Anne Steube, Content Marketing Manager - ILTA
Rick Krzyminski, Chief Knowledge Management Officer - Baker Donelson Bearman Caldwell & Berkowitz

January 3, 2019

Asking the Right Questions

I’ve always been known as the “What About?” person. Through my days as IT Director of a law firm, managing the law department of a global life insurance company, working with many IT Leaders across the legal industry in my work at ILTA, and now as legal strategist at an IT services and consulting firm (Olenick), I’ve been the one asking “Why?” and “Why Not?” Being inquisitive has helped me fill in context and lead successful, creative problem-solving projects. I’ve honed my provocative questioning skills over time, and now I share ideas on how to ask the right questions, at the right time, of the right people, and in doing so, help lead your legal organization into a successful future.

Speakers:
Beth Anne Steube, Content Marketing Manager - ILTA
TJ Johnson, Practice Development Lead - Olenick & Associates

In this day and age, compensation alone, is no longer enough to attract and retain top talent. I’ve noticed this first hand in the eDiscovery market. I speak to ten plus candidates in a given day and I always ask the question, “What is most important to you in a new role?” Ten years ago, that answer was usually in the world of money, or benefits, but today, about 80% of individuals I speak to are answering that question with something related to culture. To be clear, this does not mean that organizations are able to pay under market, it simply means that they must build an offering beyond compensation in order to remain competitive and win top talent. The companies in the eDiscovery space that are most successful in attracting top talent are offering innovative cultures as their weapon against compensation warfare.

Speakers:
Beth Anne Steube, Content Marketing Manager - ILTA
Nikki MacCallum, Strategic Talent Manager - Lighthouse

Secure and productive mobility has never been more possible. Lighter hardware, feature-rich software, and intuitive security are culminating in a new zenith for mobility.

Speakers:
Beth Anne Steube
, Content Marketing Manager - ILTA
Chris Owens, CTO - Kraft & Kennedy, Inc.

Michigan-based law firm Miller Johnson has groomed a culture of technological innovation by simply getting everyone involved.

Speakers:
Beth Anne Steube, Content Marketing Manager - ILTA
Frank Radeck, Senior Systems Engineer - Miller, Johnson, Senn & Cummiskey, P.L.C.

We don't usually think of a call to a help desk as a warm and fuzzy interaction. Tech teams seem to take the approach of "take the call, find the problem, fix the problem, take the next call." What about our tech teams' ability to build rapport and empathy with our user base? In this ILTA Radio session, some top IT leaders discuss teaching technical team members to acquire and use more soft skills in addition to their highly sought-after computer engineering skills.

Speakers:
Stuart Cook is the Director of Information Systems at Graves Dougherty Hearon & Moody in Austin, TX. He is directly or indirectly responsible for all computer operations, networking, voice and data infrastructure, software acquisition and updating, information security and training.

James McKenna is Fenwick & West LLP's Chief Information Officer. He is responsible for its information technology, security, development, audio visual and practice support. Previously, James was with Morrison & Foerster LLP for 17 years. He has directly managed all aspects of IT, practice support and information security, and is a Certified Information Security Systems Professional. James has written articles, won awards and sits on the ILTA Board of Directors.

Luke Schnoebelen is the Manager of Learning and Development at Shook, Hardy & Bacon, managing technical training and elearning development. He is solidifying a development process to improve the technology expertise for all firm employees, associates and partners. Luke also assists with all facets of in-house CLE, technology adoption and general promotion of process improvements.

Michelle Spencer's skills reside at the intersection of people, processes, technology and learning. She can translate technology for non-technical people and manage projects by getting groups connected and communicating, enabling them to work effectively towards their end goal. Michelle is adept at managing learning and IT projects from both the technical and human perspectives. She uses her knowledge, gained from three decades spent on both legal and IT project teams, to help your team.

Recorded on 5-14-18

August 16, 2017

The Evolution of WAN

IDC forecasts the SD-WAN space will reach $6 billion in technology and service sales by 2020, with a compound annual growth rate of more than 90 percent over the next five years. In this ILTA Radio episode, representatives from vCom cover how SD-WAN is taking the networking world by storm -- and why it must be a part of every IT organization's strategy. The cost savings and improvement in application performance offer law firms a game-changing approach to managing entire networks.

Uniquely positioned to address this rising trend, vCom can help IT organizations leverage SD-WAN as a key component to a successful IT life cycle strategy. To learn more, visit www.vcomsolutions.com/sd-wan.

Speakers:
Bob Barnes leads vCom's collaboration spend business unit. He oversees the collaboration sales and operations teams, managing the entire collaboration life cycle and ensuring a successful customer engagement. Bob also oversees the company's sales operations organization, managing the first step of the customer onboarding process and ensuring that telecom engineering and professional services are seamlessly implemented for customers.

Audrey Bold is the Vice President of Marketing for vCom Solutions. She is responsible for driving the strategic growth of the company's brand of software and services. With over 18 years of marketing and product experience, Audrey is focused on increasing awareness of vCom's value proposition, expanding share within strategic target markets and enhancing its customer base.

Sameer Hilal is a co-founder and the Chief Operating Officer of vCom, a managed service provider focused on procure-to-pay life cycle management for IT spend in the areas of telecom, network, mobile, collaboration and cloud services. The company's enterprise customers, including leading law firms, leverage its award-winning cloud-based software and professional services to gain unprecedented visibility and efficiency, and transform how their IT environments are managed -- from design and onboarding to billing and support. With over 15 years in business, more than 220 nationwide customers, 10 consecutive years of 98 percent customer satisfaction and 10 consecutive years as a best-place-to-work in the SF Bay area, vCom is revolutionizing how IT spend is managed.

In April 2014, members of ILTA's user support volunteer team recorded a podcast on some common trends in training at that time. These topics continue to be widely discussed, so we take another look to see how (or if) our thoughts have changed since then. We cover:

  • The modern trainer
  • Performance support
  • Ways to support informal learning
  • Mobile learning
  • Gamification

In the next couple of months, we'll be recording a 2017 Trends in Training podcast to tackle several new topics, so be on the lookout for that, too.

Speakers:
Denise Ash is the Training Manager at Jackson Kelly PLLC, where she has worked since 2011. Previously, she worked as a user support specialist at Robinson & McElwee PLLC. An active ILTA volunteer, she is a member of the Apps and Desktop Content Committee and a member liaison for Charleston, West Virginia. In 2010, Denise won ILTA's User Support Champion award.

Jeanne Marie Boswell is the Director of Technology Training for Paul Hastings LLP. For the past 17 years, she has overseen the evolution of the training role from one that teaches technology to one that innovates and facilitates change. Name a 21st century legal learning topic, and she and her team have probably flipped it, filmed it, webcast it, gamefied it or set it to music. Jeanne Marie is a past-president of the New York Professional Legal Trainers Group, served on the ILTA User Support Steering Committee and is an active member of ATD.

Marsha Kuhn has been a Training & Computer Support Specialist with Downs Rachlin Martin PLLC for almost 19 years. She is responsible for the technology training at the firm, and provides end-user support as needed. Marsha was a member of the ILTA user support group, and has been a computer application instructor at the Community College of Vermont for over 20 years.

Michelle Spencer's skills reside at the intersection of people, processes, technology and learning. She can translate technology for non-technical people and manage projects by getting groups connected and communicating, enabling them to work effectively towards their end goal. Michelle is adept at managing learning and IT projects from both the technical and human perspectives. She uses her knowledge -- gained from three decades spent on both legal and IT project teams -- to help your team.

Listen in as two seasoned law firm trainers discuss training with four attorneys. They ask the questions that we've all wanted to ask and get honest answers that will help us better serve the attorneys in our firms. You'll definitely learn something as these folks get real!

Attorneys
Roy L. Smart III, Partner, Parker Poe Erica R. Messimer, Associate, Parker Poe Justin M. Long, Partner, Bracewell & Guiliani LLP Conor Civins, Partner, Bracewell & Giuliani LLP

Trainers
Michelle Spencer, Senior Trainer, Bracewell & Giuliani LLP Stacie Oste, Training Manager, Parker Poe

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