Given the current times, many of us find ourselves working remotely due to COVID-19. It can be challenging for attorneys to use various video conferencing tools such as Microsoft Teams. This micro-learning podcast session, will share some tips and best practices to help make this a smoother and more efficient process.

Moderator/Speaker:
@Josh Lazar
​Chief Information Officer, 18th Judicial Circuit, Florida 

Recorded on 7-14-2020

Given the current times, many of us find ourselves working remotely due to COVID-19. It can be challenging for attorneys to use various video conferencing tools such as Zoom. This micro-learning podcast session, will share some tips and best practices to help make this a smoother and more efficient process.

Moderator:
@Josh LazarChief Information Officer. 18th Judicial Court, Florida 

Speaker:
@Lucas Schnoebelen, Learning & Development Manager, Shook, Hardy & Bacon L.L.P ​​​​

Recorded on 7-14-2020

In this micro-learning podcast, the speaker will share a few tips you should consider before you go on video that will make the overall experience a lot more successful.

Moderator/Speaker:
@Josh Lazar - ​​Chief Information Officer, Eighteenth Judicial Circuit Court

Recorded on 07-02-2020

Please enjoy listening to this podcast session where we will discuss how to manage people while maintaining morale at the firm during the pandemic.

Moderator: 
@Amy Monaghan, Senior Practice Innovations Manager, Perkins Coie LLP

Speaker:
@Ed Empamano, Director of Customer Experience, Perkins Coie LLP

Recorded on 07-01-2020
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In this podcast session, please enjoy listening to a success story in how to pivot during this tumultuous time so you can remain employed.

Interviewer/Speaker:
@Jarmila Pencikova, Director, Finance, Osler, Hoskin & Harcourt LLP

Speakers:
@Prashan Loganathan, Senior Manager, Billings & Collections, Osler, Hoskin & Harcourt LLP
Heather Smith, Senior Manager, Hospitality & Special Events, Osler, Hoskin & Harcourt LLP​

Recorded on 6-25-2020

As eDiscovery and litigation support professionals, training end users can become an important part of your job. Most of us don’t have teaching experience, but the better you are at training, the easier the rest of your job will be. A well-trained review team leads to a smooth production;  a well-trained trial team leads to fewer midnight phone calls. In this snackable podcast series we talked to three lit support professionals with strong training skills. Holland & Knight has developed an admirable training program on Relativity for their reviewers – we spoke to Kristen Wiwczar about what she’s learned from teaching others. Jessica Carter of Driven helps Driven’s corporate and law firm clients develop workflows and best practices on One, Relativity and Brainspace – she has insights on keeping users engaged and how law firm lit support staff can supplement vendor training.  Ethan Hirsch of Ipro trains his customers on Trial Director and the Ipro suite of eDiscovery tools -  he spoke about going onsite during the pre-trial crunch and what’s different about training for trial.

Moderator:
Gillian Glass, CRM, CEDS - Director of Legal Services, Farella Braun + Martel

Speakers:
Kristen Wiwczar - eDiscovery Services Managed Review Center Manager, Holland & Knight
Jessica C. Carter - Consulting Analyst, Driven
Ethan Hirsch - Training Consultant, Ipro

Well governed information should provide value beyond the institution. Please join us for a discussion on how your IG program can provide value to your clients. Maria Richardson and Diane Ibarra share their experiences and thoughts regarding IG controls, processes, compliance and the relationship to firm clients.

Moderator:
Kathryn McRae - Director of Research and Knowledge Services, Hawkins, Delafield & Wood

Speakers:
Diane Ibarra - Director of Records and Information Management, Hughes, Hubbard & Reed, LLP
Maria Richardson - Associate Director, Global Records & Information Governance, White & Case, LLP

In this day and age, compensation alone, is no longer enough to attract and retain top talent. I’ve noticed this first hand in the eDiscovery market. I speak to ten plus candidates in a given day and I always ask the question, “What is most important to you in a new role?” Ten years ago, that answer was usually in the world of money, or benefits, but today, about 80% of individuals I speak to are answering that question with something related to culture. To be clear, this does not mean that organizations are able to pay under market, it simply means that they must build an offering beyond compensation in order to remain competitive and win top talent. The companies in the eDiscovery space that are most successful in attracting top talent are offering innovative cultures as their weapon against compensation warfare.

Speakers:
Beth Anne Steube, Content Marketing Manager - ILTA
Nikki MacCallum, Strategic Talent Manager - Lighthouse

We don't usually think of a call to a help desk as a warm and fuzzy interaction. Tech teams seem to take the approach of "take the call, find the problem, fix the problem, take the next call." What about our tech teams' ability to build rapport and empathy with our user base? In this ILTA Radio session, some top IT leaders discuss teaching technical team members to acquire and use more soft skills in addition to their highly sought-after computer engineering skills.

Speakers:
Stuart Cook is the Director of Information Systems at Graves Dougherty Hearon & Moody in Austin, TX. He is directly or indirectly responsible for all computer operations, networking, voice and data infrastructure, software acquisition and updating, information security and training.

James McKenna is Fenwick & West LLP's Chief Information Officer. He is responsible for its information technology, security, development, audio visual and practice support. Previously, James was with Morrison & Foerster LLP for 17 years. He has directly managed all aspects of IT, practice support and information security, and is a Certified Information Security Systems Professional. James has written articles, won awards and sits on the ILTA Board of Directors.

Luke Schnoebelen is the Manager of Learning and Development at Shook, Hardy & Bacon, managing technical training and elearning development. He is solidifying a development process to improve the technology expertise for all firm employees, associates and partners. Luke also assists with all facets of in-house CLE, technology adoption and general promotion of process improvements.

Michelle Spencer's skills reside at the intersection of people, processes, technology and learning. She can translate technology for non-technical people and manage projects by getting groups connected and communicating, enabling them to work effectively towards their end goal. Michelle is adept at managing learning and IT projects from both the technical and human perspectives. She uses her knowledge, gained from three decades spent on both legal and IT project teams, to help your team.

Recorded on 5-14-18

August 16, 2017

The Evolution of WAN

IDC forecasts the SD-WAN space will reach $6 billion in technology and service sales by 2020, with a compound annual growth rate of more than 90 percent over the next five years. In this ILTA Radio episode, representatives from vCom cover how SD-WAN is taking the networking world by storm -- and why it must be a part of every IT organization's strategy. The cost savings and improvement in application performance offer law firms a game-changing approach to managing entire networks.

Uniquely positioned to address this rising trend, vCom can help IT organizations leverage SD-WAN as a key component to a successful IT life cycle strategy. To learn more, visit www.vcomsolutions.com/sd-wan.

Speakers:
Bob Barnes leads vCom's collaboration spend business unit. He oversees the collaboration sales and operations teams, managing the entire collaboration life cycle and ensuring a successful customer engagement. Bob also oversees the company's sales operations organization, managing the first step of the customer onboarding process and ensuring that telecom engineering and professional services are seamlessly implemented for customers.

Audrey Bold is the Vice President of Marketing for vCom Solutions. She is responsible for driving the strategic growth of the company's brand of software and services. With over 18 years of marketing and product experience, Audrey is focused on increasing awareness of vCom's value proposition, expanding share within strategic target markets and enhancing its customer base.

Sameer Hilal is a co-founder and the Chief Operating Officer of vCom, a managed service provider focused on procure-to-pay life cycle management for IT spend in the areas of telecom, network, mobile, collaboration and cloud services. The company's enterprise customers, including leading law firms, leverage its award-winning cloud-based software and professional services to gain unprecedented visibility and efficiency, and transform how their IT environments are managed -- from design and onboarding to billing and support. With over 15 years in business, more than 220 nationwide customers, 10 consecutive years of 98 percent customer satisfaction and 10 consecutive years as a best-place-to-work in the SF Bay area, vCom is revolutionizing how IT spend is managed.

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