Training

Marketing and IT: How a Communicative Relationship can Yield Valuable Results

Technology is changing how firms operate and there is a need for more collaboration between the marketing and technology teams to achieve shared goals.
In this collaborative podcast between the International Legal Technology Association (ILTA) and the Legal Marketing Association (LMA), four seasoned marketing and technology experts discuss their organizational structures, the importance of establishing effective and open communication processes between departments, and share stories in which these efforts resulted in successful projects.  
After listening to this 30-minute podcast, you will learn practical tips on how to work together effectively and take away examples that can be implemented for your own success.
Both ILTA and LMA recognize that collaboration can only add value and aim to continue this discussion with additional content through the rest of 2022. Keep an eye out, share this podcast with a colleague and let us know what think!Recorded July 2022Speakers: @Ali Shahidi@Britton Choi@Erin Meszaros@Michelle Woodyear
​Moderated By:@Tara Patterson

Managing Expectations in eDiscovery

Project management skills are essential in litigation support to respect deadlines and deliverables. Similar to juggling many balls at once and the trick is not to drop one, two, or more. Get advice from experts on managing expectations - the key to success is not always known - but the key to failure is certainly trying to please everyone.Questions Kathy will ask speakers:- What are some of the most difficult expectations you have had to deal with and how have you dealt with them?- Do you have any time management strategies you can pass along? How can you effectively prioritize to meet demands?- Can or should a plan-B be offered when a deliverable is impossible ?- What advice would you give to someone about managing expectations?Moderator:@Kathy Dallaire, CEDS - CEDS, eDiscovery and Litigation Support Coordinator, Stikeman Elliott LLPSpeakers:@James MacGregor - Partner, Forcyd@Stephanie Clerkin -  Director of Litigation Support, Korein Tillery LLC
Recorded on 06-27-2022​​

Decision Making Based On Data: Answer to All Problems? Part 2: Client Facing Decision Making Based on Data (Andrew Medeiros)

This session will review the different opportunities to make data-driven decisions in law firms and the challenges that go with them. Ideally the session, will differentiate between organizational/enterprise applications and client facing/legal advice applications.The goal is to map when data-driven decision-making is a good idea and when it is not. Further the session, will explore what to look for in terms of actions taken from data alone (bias, available data) and give tips how to get started and where to find structured data within your organization/firm to get started for a quick win.Questions Christiane will ask Andrew:• How can data enhance decision making?• When is it not appropriate?• What are the limitations: Bias, Data Hygiene• What needs to happen to make better use of data in the future?Moderator:@Christiane Matuch - Manager, Axiom Consulting Partners
Speaker:@Andrew Medeiros - Director of Innovation Solutions, Troutman Pepper Hamilton Sanders LLPRecorded on 04-21-2022

Change Management In a Virtual World

Change management is a critical part of any successful project or initiative. With so much change happening both in the legal industry and in the world as a whole, a good change management program has never been more important, especially if your firm expects to continue with a hybrid work model into the foreseeable future.In this podcast, we’ll talk to Sharon Ford, Change Management Manager at Perkins Coie, about how to think about change management in a hybrid workplace.Questions that Holly will ask Sharon:1. Over the past two years, people have gone through a tremendous amount of change. Does the pace of change in the world at large impact how we talk about change internally to our stakeholders and end users?2. What are some aspects of change management that become more important when communicating with a hybrid workforce?3. What are some specific issues, or ‘gotchas’, that people involved in change management efforts may not realize will be problematic?4. A successful change management effort will always tailor the message to the audience. Has the way you think about different audiences changed in a hybrid environment?5. If you could provide listeners with one (or two!) takeaways for putting together a successful change management initiative in a hybrid environment, what would it be?Moderator:@Holly Hanna - KM Firm Solutions Manager, Perkins Coie LLPSpeaker:@Sharon Ford - Change Management Manager, Perkins Coie LLP 
​Recorded on 03-31-2022

Decision Making Based On Data: Answer to All Problems? Part I: Organizational Decision Making Based on Data (Maggie Miller)

This session will review the different opportunities to make data-driven decisions in law firms and the challenges that go with them. Ideally the session, will differentiate between organizational/enterprise applications and client facing/legal advice applications.The goal is to map when data-driven decision-making is a good idea and when it is not. Further the session, will explore what to look for in terms of actions taken from data alone (bias, available data) and give tips how to get started and where to find structured data within your organization/firm to get started for a quick win.Moderator:@Christiane Matuch - Manager, Axiom Consulting Partners
Speaker:Maggie Miller - ​Chief Client Officer, OrgaimiRecorded on 03-29-2022

Security, Privacy and Compliance Tools in M365

Microsoft’s M365 solution includes a growing and evolving number of security solutions. These include MFA, Exchange On-Line Protection, Advanced Threat Protection and others, some new, some improved.
This podcast will be an overview of the solutions in M365 today, solutions that are either baked in to our existing M365 licenses at no additional cost or available at a nominal cost, that offer the possibility to retire and displace more expensive 3rd party solutions.
Moderator:@Mark Manoukian - IT Director, Kegler, Brown, Hill & Ritter
Speaker:Paul Edlund - Chief Technologist - Midwest, Microsoft
Recorded on 03-04-2022

How to Become a Great Mentor in a Remote Working Environment: Mentor/Mentee Edition

In the second part of this podcast series, the speakers will talk about successful strategies to mentor young or new colleagues in the legal IT space when being remote. In addition, we will learn what is a great mentor, how do you find a mentor, how does it change working remotely and why is mentoring so important?Moderator:@Carolyn Bragiel - Advisor, Legal E-discovery, Cardinal Health
 
Speakers:@Joy Murao - Founder and CEO, Practice Aligned Resources (Mentor)@Candi Smith, CEDS -  Sr. Legal Technology & eDiscovery Specialist, Jabil Corporation (Mentee)
Recorded on 01-26-2022

How to Become a Great Mentor in a Remote Working Environment: Mentor Edition

In this upcoming two-part podcast series, the speakers will talk about successful strategies to mentor young or new colleagues in the legal IT space when being remote. In addition, we will learn what is a great mentor, how do you find a mentor, how does it change working remotely and why is mentoring so important?
Moderator:@Carolyn Bragiel - Advisor, Legal E-discovery, Cardinal Health
Speaker:@Kailee Goold - Assistant General Counsel, Cardinal Health
Recorded on 01-25-2022

What are Firms Doing for Retraining/Upskilling to Accelerate Digital Transformation?

As firms have adjusted to our new normal, and some necessary changes had to be made in the delivery of legal services, new possibilities that were once far off aspirations are now available. These new opportunities require new knowledge and skills to enable the workforce to do new or changing jobs to meet digital transformation opportunities. In this podcast session, we will discuss how firms have transformed their legal service models and how they have addressed upskilling and re-skilling to support these new models.
Questions Asked Today:
Tell us about yourself and what you do at CliffordChance (00:36)
What impact does digital transformation have on the roles traditionally seen in law firms? (1:16)
How does your role serves as dot connector for your firm? (3:11)
How has Amy seen the roles change and how she is creating change at Perkins (6:06)
How do you meet everyone along the spectrum? (13:01)
Provide an example of where you have seen success in upskilling or reskilling what was a traditional legal role into this new digital transformation world? (14:45) 
Moderator:@Amy Monaghan - Senior Practice Innovations Manager, Perkins Coie Speaker:@Conan Hines - Senior Legal Technology Advisor, Clifford Chance US LLP
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​Recorded on 11-22-2021

Microsoft Defender for Cloud Apps is the Next Wave in Securing the Cloud

In this podcast interview session, the speaker will provide an overview of Microsoft Defender for Cloud Apps and why it is important. There will be a heavy focus on Microsoft Defender for Cloud Apps as this will be the most natural fit for firms.Questions Chris will ask Idan: - What is Microsoft Defender for Cloud Apps ? (Begins at 00:36) - How do you best discover and control unsanctioned cloud apps? (Begins at 1:12)- What are some policy-based controls (Begins at 4:09)- Explain DLP management (Begins at 6:36) - How does Microsoft Defender for Cloud Apps help with compliance? (Begins at 9:27)- Please provide us with a deeper dive into using Microsoft Defender for Cloud Apps to increase security posturing of Office 365 and other cloud applications (Begins at 11:26) Moderator: @Christopher Hockey, IGP - Director of Records and Enterprise Content, Bond, Schoeneck and King, PLLCSpeaker:​Idan Basre - Product Manager, Microsoft Cloud App Security Recorded on 11-10-2021

Beyond Zoom and Microsoft Teams: Have Virtual Hearings Altered the Fabric of Dispute Resolution?

The legal community responded to the impact of the pandemic and lockdown by innovating rapidly and adopting virtual hearings. The UK commercial courts were ahead of the curve and delayed only four cases during the national lockdown period.International arbitration matters continued to be heard around the world. The real innovation lies beyond just the use of video conferencing tools like Zoom and Microsoft.In this podcast, learn how virtual hearings have continued to evolve, improve, and gain traction throughout the world in 2021.Questions Marlene will ask the speakers:
What are the most significant changes to the hearing and trial process caused by online access? Good and bad. (Begins at 00:46 seconds)
There are certainly technical challenges with any online experience. What are some that are particular to online hearings and trials? (Begins at 4:54)
How about ethical issues? Approvals to host, rules of engagement? What do you have to consider and how do you ensure everyone is behaving appropriately? (Begins at 8:42) 
Does the non-legal prep work differ at all? If you are presenting at trial, It might be more like theatre in terms of delivery. But online is more like television. You have to worry about things like your background and lighting. I know people who take classes to learn about where to look at the camera and how to move. Things perhaps a broadcast journalist or social media influencer would learn (Begins at 12:56)
What is one funny experience you have had in an online hearing or trial? Any cat people? (Begins at 17:29) 
Moderator: @Marlene Gebauer - Director Of Knowledge Management, Locke Lord LLPSpeakers:​Judge Christopher Sprysenski - Circuit Judge, 18th Judicial Circuit, FloridaRichard Howell - Partner, Jackson Walker LLP@Jeremy Cooper - Senior Trial Consultant, Paul Hastings​Recorded on 11-09-2021