As eDiscovery and litigation support professionals, training end users can become an important part of your job. Most of us don’t have teaching experience, but the better you are at training, the easier the rest of your job will be. A well-trained review team leads to a smooth production; a well-trained trial team leads to fewer midnight phone calls. In this snackable podcast series we talked to three lit support professionals with strong training skills. Holland & Knight has developed an admirable training program on Relativity for their reviewers – we spoke to Kristen Wiwczar about what she’s learned from teaching others. Jessica Carter of Driven helps Driven’s corporate and law firm clients develop workflows and best practices on One, Relativity and Brainspace – she has insights on keeping users engaged and how law firm lit support staff can supplement vendor training. Ethan Hirsch of Ipro trains his customers on Trial Director and the Ipro suite of eDiscovery tools - he spoke about going onsite during the pre-trial crunch and what’s different about training for trial.
Gillian Glass, CRM, CEDS - Director of Legal Services, Farella Braun + Martel
Kristen Wiwczar - eDiscovery Services Managed Review Center Manager, Holland & Knight
Jessica C. Carter - Consulting Analyst, Driven
Ethan Hirsch - Training Consultant, Ipro