We’re seeing more firms expand their presence across international borders, but that doesn’t necessarily mean that there will be local IT support staff in each office location. This presents both a challenge and an opportunity for innovation for those in a position to provide training and support to their firm’s broad range of office locations and cultures. Several ILTA members from around the globe recently sat down at a virtual roundtable to discuss their firms’ approaches to providing support. Our interview with Heather Webster can be heard in its entirety on the accompanying podcast.
Visit the ILTA website to hear each participant's interview.