ILTACON 2015 Recap: Shared Practice Metrics for Law Firms and Legal Departments, Now and In 2020 - Brenton
Description: Join us for a continued discussion on metrics and their uses in both law firms and legal departments to illustrate value. Not simply a matter of profitability versus efficiency, there are a variety of perspectives to consider in determining the best methods and benchmarks for every department and firm to utilize in creating, sustaining and even growing a successful relationship.
From the original ILTACON 2015 session description: Law departments are starting to run like businesses, with that comes an increased emphasis on measuring performance against business goals. Collaboration in the development of shared metrics is essential to drive effective relationships and best-in-class legal operations. How can law firms and legal departments work together to promote mutually beneficial technology and metrics? What data points do law departments and firms care about now; what will they care about in 2020?
John "Jack" Thompson is the Supervising Technology Project Manager for UPS Corporate Legal Department Operations. He is a specialist in implementing legal software applications and developing process improvement programs for operational efficiencies with corporate legal departments, utilizing Six Sigma methodologies for effective change management. Besides technology implementations and information management projects, Jack has developed legal cost and efficiency analytic models for corporate counsel to harmonize workflow metrics with law firm business partners, generating improved relationship management and cost savings efficiencies. Previously, he was a legal operations manager with Purdue Pharma, LP for over 10 years, specializing in matter/spend management operations, IP asset management, contract system and process management, and e-discovery project management. Jack is currently the ILTA Program Council member for corporate and government legal department relationships, and has contributed to several knowledge sharing initiatives, including panels and publications sponsored by ILTA and ACC.
Connie Brenton is Chief of Staff and Director of Legal Operations at NetApp Inc., where she has created an innovative and best-in-class legal department. Since she joined the company, the legal department has been the recipient of three IC10 Innovation Awards, named Best Legal Department in 2014 and recognized as an ACC Value Champion. Previously, Connie served as managing counsel at Oracle, supporting a 300-person global legal organization, and was the senior director, deputy general counsel and chief of staff to the general counsel at Sun Microsystems. She actively contributes to the legal operations community, is a founding member of the Bay Area Corporate Legal Operations Consortium (CLOC) and writes a technology column for InsideCounsel. Connie was selected as one of 100 Women of Influence in Silicon Valley in 2014, was named one of the top 10 Deputy General Counsel in 2012, and in June 2015 she was recognized as Legal Department Manager of the Year.