ILTACON 2015 Recap: Shared Practice Metrics for Law Firms and Legal Departments, Now and In 2020 - Cunningham
Description: Join us for part two of this continued discussion on metrics and their uses in both law firms and legal departments to illustrate value. Not simply a matter of profitability versus efficiency, there are a variety of perspectives to consider in determining the best methods and benchmarks for every department and firm to utilize in creating, sustaining and even growing a successful relationship.
From the original ILTACON 2015 session description: Law departments are starting to run like businesses, with that comes an increased emphasis on measuring performance against business goals. Collaboration in the development of shared metrics is essential to drive effective relationships and best-in-class legal operations. How can law firms and legal departments work together to promote mutually beneficial technology and metrics? What data points do law departments and firms care about now; what will they care about in 2020?
John "Jack" Thompson is the Supervising Technology Project Manager for UPS Corporate Legal Department Operations. He is a specialist in implementing legal software applications and developing process improvement programs for operational efficiencies with corporate legal departments, utilizing Six Sigma methodologies for effective change management. Besides technology implementations and information management projects, Jack has developed legal cost and efficiency analytic models for corporate counsel to harmonize workflow metrics with law firm business partners, generating improved relationship management and cost savings efficiencies. Previously, he was a legal operations manager with Purdue Pharma, LP for over 10 years, specializing in matter/spend management operations, IP asset management, contract system and process management, and e-discovery project management. Jack is the ILTA Program Council member for corporate and government legal department relationships, and has contributed to several knowledge sharing initiatives, including panels and publications sponsored by ILTA and ACC.
David Cunningham is the CIO of Winston & Strawn, with accountability for creating a competitive edge for the firm using technology, information and business processes. His areas of responsibility include information technology, information risk management, research, legal analytics, practice and client services, project management, information working practices, e-discovery, records and docket for 1,800 users across 19 offices. David was previously an owner and head of the strategic planning practice of Hildebrandt Baker Robbins, where he audited and assisted over 200 law firms around the world in 20 years.