Most professionals will tell you that some of the greatest lessons they’ve learned in their careers were the result of a failure of some sort. How can managers in today’s law firms create an environment where these valuable lessons can be learned, while balancing the need to justify expenses, headcount, and return on investment?”
November 19, 2014
Kelly Harbour is the Associate Director of Client Relations at Goulston & Storrs PC and a member of ILTA’s Professional Services steering committee. She has more than a dozen years of experience in innovation, strategic planning, process improvement, and project execution in Marketing, Technology, and Administrative Operations in the professional services industry.
Paul Obernuefemann is the Director of Information Systems at Lewis, Rice & Fingersh, L.C. Paul has managed Information Technology in the legal, financial and engineering verticals for over 18 years. He has been involved in numerous large-scale projects and is presently working on migrating client server applications to browser based technology leveraging a private cloud platform.