The ILTA Influential Women in Legal Tech Honorees Discuss: Episode #3 - How the Client Behavior Has Changed
Jan 28th, 2021 by ilta
Tune in for a discussion about data and the legal industry in this 25-minute podcast brought to you by the 2020 Influential Women in Legal Tech list honorees.
María Jesús González-Espejo moderates a discussion around how client behavior has changed during the COVID-19 pandemic. The featured guests are Alice Namuli Blazevic, Partner at Katende, Ssempebwa & Company Advocates and Co-Founder of The Legal Innovation Hub; and Jackie Nagtegaal, Futurist & Managing Director, Law for All.
They chatted about client buying behaviors (1:51), the criteria clients they're using to chose lawyers (9:20), how you build virtual chemistry with clients (12:40), the client journey and service touch points (15:43), and more!
Listen to the other episodes here: