ILTA Voices

The Rise of Legal Operations in Law Firms

There is current trend towards legal ops in law firms, but not all is equal. It is quite common to see difference in titles, department names and even what is being covered.How are legal operations shaping up in the law firm space and how will these departments help to meet the evolving market demands?Specific interview questions Tracey asked Chris:1. If a firm is looking to start a legal operations department, what are the key components?2. How does having a legal operations team increase efficiency? How does legal operations improve value for the client?3. Are there any tools your recommend to improve performance?4. What are the latest trends in legal operations? What departments are new?5. What are the biggest obstacles in growing the legal operations team?6. How do you justify additional headcount on the legal operations side?
Moderator:@Tracey Pardo - IS Improvement and Reporting Analyst, Cooley LLP 
Speaker: @Christopher Emerson - Chief Legal Operations and Innovations, Quarles & BradyRecorded on 04-08-2022

Integrating Legal Services into Attorney Workflows Session #2: Incorporating Outside Legal Services

Driving adoption of even useful technology is notoriously difficult. What are some helpful strategies for Litigation Support professionals to get buy-in and training time commitments from busy attorneys?Questions Sachin will ask speaker:1. What are some of the considerations for a law firm to opt for managed document review over reviewing documents in-house?2. What type of training on your platform or services do litigation attorneys need to make the shift to managed document review a seamless one?3. What strategies have you found to be most effective when getting attorneys to modify their workflows to incorporate outside legal services?4. How has the shift to remote work changed how law firm attorneys and in-house counsel work with legal service providers such as Quislex?5. How would you suggest firms discuss and get client approval for the use of outside legal services?Moderator:@Sachin Gupta - ​Knowledge Management Attorney – Data & Technology Transactions, Latham & Watkins LLPSpeaker:​Bobby Coppola - VP of Legal Solutions and Strategic Growth, Quislex
Recorded on 04-01-2022

Understanding Information Governance: What it is and Why is it So Important

Information Governance…we hear this term all the time in legal, but what does it really mean? Is it referring to controlling the stream of information inside a law firm or law department, or outside one? And what methods are being utilized in today’s law firms and law departments to govern this often critical information?In this interview session, we will discuss what the term actually means and what effects it can have on firm attorneys and staff. Finally, we’ll learn why having an IG policy is so vital to clients and firms alike.
 
Moderator:@John Graves - Training Support Specialist, Winstead PC
Speaker:@Jeffrey Sharer - President and CEO, LexShift Recorded on 04-01-2022

Change Management In a Virtual World

Change management is a critical part of any successful project or initiative. With so much change happening both in the legal industry and in the world as a whole, a good change management program has never been more important, especially if your firm expects to continue with a hybrid work model into the foreseeable future.In this podcast, we’ll talk to Sharon Ford, Change Management Manager at Perkins Coie, about how to think about change management in a hybrid workplace.Questions that Holly will ask Sharon:1. Over the past two years, people have gone through a tremendous amount of change. Does the pace of change in the world at large impact how we talk about change internally to our stakeholders and end users?2. What are some aspects of change management that become more important when communicating with a hybrid workforce?3. What are some specific issues, or ‘gotchas’, that people involved in change management efforts may not realize will be problematic?4. A successful change management effort will always tailor the message to the audience. Has the way you think about different audiences changed in a hybrid environment?5. If you could provide listeners with one (or two!) takeaways for putting together a successful change management initiative in a hybrid environment, what would it be?Moderator:@Holly Hanna - KM Firm Solutions Manager, Perkins Coie LLPSpeaker:@Sharon Ford - Change Management Manager, Perkins Coie LLP 
​Recorded on 03-31-2022

Decision Making Based On Data: Answer to All Problems? Part I: Organizational Decision Making Based on Data (Maggie Miller)

This session will review the different opportunities to make data-driven decisions in law firms and the challenges that go with them. Ideally the session, will differentiate between organizational/enterprise applications and client facing/legal advice applications.The goal is to map when data-driven decision-making is a good idea and when it is not. Further the session, will explore what to look for in terms of actions taken from data alone (bias, available data) and give tips how to get started and where to find structured data within your organization/firm to get started for a quick win.Moderator:@Christiane Matuch - Manager, Axiom Consulting Partners
Speaker:Maggie Miller - ​Chief Client Officer, OrgaimiRecorded on 03-29-2022

ILTA White Paper, Corporate: Steve Rudnick

Check out this White Paper podcast with Steven Rudnick from the Corporate White Papers!

ILTA White Papers: Corporate, Gina Taranto

“Check out this White Paper podcast with Gina Taranto from the 2022 Corporate White Papers!” 

Spring 2022, Peer to Peer, Prachi Soni and Women Who Lead #4

For Spring 2022, Peer to Peer, up this quarter is Prachi Soni, Manager of Application Development Services at Marshall, Dennehey, Warner, Coleman, & Goggin. She sat down with our WWL team and talked all things tech and leadership. Prachi was a great guest for our team and we enjoyed our thoughtful and insightful conversation. 

Spring 2022: Peer to Peer CEO Podcast

Join ILTAns across the globe as we sit down with ILTA CEO, Joy Heath Rush, and Director of Publications and Press, Beth Anne Stuebe, as they talk all things ILTA and Peer to Peer!

Bleeding Edge, Season 2, Episode 5: Ben Alaire

This is Bleeding Edge, Season 2, Episode 5: Ben Alaire. Bleeding Edge is hosted by Cindy MacBean and ILTA's Beth Anne Stuebe, and we're coming straight to your earbuds with new and engaging content! ILTA Podcasts!

Security, Privacy and Compliance Tools in M365

Microsoft’s M365 solution includes a growing and evolving number of security solutions. These include MFA, Exchange On-Line Protection, Advanced Threat Protection and others, some new, some improved.
This podcast will be an overview of the solutions in M365 today, solutions that are either baked in to our existing M365 licenses at no additional cost or available at a nominal cost, that offer the possibility to retire and displace more expensive 3rd party solutions.
Moderator:@Mark Manoukian - IT Director, Kegler, Brown, Hill & Ritter
Speaker:Paul Edlund - Chief Technologist - Midwest, Microsoft
Recorded on 03-04-2022