2015 November

Description: Join us for a continued discussion on metrics and their uses in both law firms and legal departments to illustrate value. Not simply a matter of profitability versus efficiency, there are a variety of perspectives to consider in determining the best methods and benchmarks for every department and firm to utilize in creating, sustaining and even growing a successful relationship.

From the original ILTACON 2015 session description: Law departments are starting to run like businesses, with that comes an increased emphasis on measuring performance against business goals. Collaboration in the development of shared metrics is essential to drive effective relationships and best-in-class legal operations. How can law firms and legal departments work together to promote mutually beneficial technology and metrics? What data points do law departments and firms care about now; what will they care about in 2020?

John "Jack" Thompson is the Supervising Technology Project Manager for UPS Corporate Legal Department Operations. He is a specialist in implementing legal software applications and developing process improvement programs for operational efficiencies with corporate legal departments, utilizing Six Sigma methodologies for effective change management. Besides technology implementations and information management projects, Jack has developed legal cost and efficiency analytic models for corporate counsel to harmonize workflow metrics with law firm business partners, generating improved relationship management and cost savings efficiencies. Previously, he was a legal operations manager with Purdue Pharma, LP for over 10 years, specializing in matter/spend management operations, IP asset management, contract system and process management, and e-discovery project management. Jack is currently the ILTA Program Council member for corporate and government legal department relationships, and has contributed to several knowledge sharing initiatives, including panels and publications sponsored by ILTA and ACC.

Connie Brenton is Chief of Staff and Director of Legal Operations at NetApp Inc., where she has created an innovative and best-in-class legal department. Since she joined the company, the legal department has been the recipient of three IC10 Innovation Awards, named Best Legal Department in 2014 and recognized as an ACC Value Champion. Previously, Connie served as managing counsel at Oracle, supporting a 300-person global legal organization, and was the senior director, deputy general counsel and chief of staff to the general counsel at Sun Microsystems. She actively contributes to the legal operations community, is a founding member of the Bay Area Corporate Legal Operations Consortium (CLOC) and writes a technology column for InsideCounsel. Connie was selected as one of 100 Women of Influence in Silicon Valley in 2014, was named one of the top 10 Deputy General Counsel in 2012, and in June 2015 she was recognized as Legal Department Manager of the Year.

Description: Join us for this series of podcasts as we interview the "short-list" nominees for and the winner of ILTA's Technology Support Professional of the Year award, presented at ILTACON 2015. In this first session, we are pleased to have with us nominee Maritta Terrell from Lloyd Gosselink Rochelle & Townsend.

ILTA's Distinguished Peer Awards program recognizes ILTA peers who have delivered great business value and transformational impact through their innovations and implementations or have been champions in specific areas of focus for their organizations. Individual awards focus on individual ILTA law firm and law department members who demonstrate exceptional accomplishments and leadership within their organizations. The Technology Support Professional of the Year award recognizes an individual who has demonstrated superior service in providing attorney and staff support in roles that require specific technical proficiencies focused on training and support, technical or engineering disciplines, or any role that creates high touch-points for the actual implementation and support of the technology within their organization.

Pamela Hart manages Hunton & Williams's technology training and staff professional development programs across global locations. With over 15 years of experience educating lawyers and legal staff on the effective use of technology, she has initiated several successful programs such as IT coaching, skills assessment and online learning, resulting in dramatically improved legal team collaboration and client service. Pamela was the recipient of ILTA's Technology Support Professional of the Year award in 2014.

Maritta Terrell is a Trainer and Help Desk Specialist at Lloyd Gosselink Rochelle & Townsend, where she has worked for over a decade. She has been an active ILTA volunteer for many years and is the Vice President of Education at Toastmasters International - West Austin II Club. Previously, she was a school teacher and librarian. In 2015, Maritta was nominated for ILTA's Technology Support Professional of the Year award.

Description: Is the ISO designation right for you and your firm? Find out in this installment of our podcast series on industry-related certifications, as Daniel Nottke speaks with Michael Johnson of Security GRC2 about the benefits of holding the ISO certification.

Daniel Nottke is the Chief Information Officer for Kirkland & Ellis LLP, a 100-year-old law firm whose lawyers spawn innovations to address clients' challenges. Since joining the firm in 2008, Dan has led the transformation of the information technology department from a decentralized team to a fully centralized Information Technology Infrastructure Library-based high performing organization. He is currently leading the creation of a technology strategy to set a clear road map for all technology initiatives and spends for the next three years.

Michael Johnson from Security GRC2 has over 30 years of experience in the security profession and is certified in physical and information security management. He has worked with over 35 law firms in the implementation, operations and certification of ISO 27001 information security management systems. Michael was an information security practice leader in the professional services organization of a large information technology services company. In this role, he had senior management responsibility for a team providing IT security policy, program and technical assessment, implementation and response consulting services.

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