Description: Join us for a continued discussion on metrics and their
uses in both law firms and legal departments to illustrate value. Not
simply a matter of profitability versus efficiency, there are a variety
of perspectives to consider in determining the best methods and
benchmarks for every department and firm to utilize in creating,
sustaining and even growing a successful relationship.
From the original ILTACON 2015 session description: Law departments are
starting to run like businesses, with that comes an increased emphasis
on measuring performance against business goals. Collaboration in the
development of shared metrics is essential to drive effective
relationships and best-in-class legal operations. How can law firms and
legal departments work together to promote mutually beneficial
technology and metrics? What data points do law departments and firms
care about now; what will they care about in 2020?
John "Jack" Thompson is the Supervising Technology
Project Manager for UPS Corporate Legal Department Operations. He is a
specialist in implementing legal software applications and developing
process improvement programs for operational efficiencies with corporate
legal departments, utilizing Six Sigma methodologies for effective
change management. Besides technology implementations and information
management projects, Jack has developed legal cost and efficiency
analytic models for corporate counsel to harmonize workflow metrics with
law firm business partners, generating improved relationship management
and cost savings efficiencies. Previously, he was a legal operations
manager with Purdue Pharma, LP for over 10 years, specializing in
matter/spend management operations, IP asset management, contract system
and process management, and e-discovery project management. Jack is
currently the ILTA Program Council member for corporate and government
legal department relationships, and has contributed to several knowledge
sharing initiatives, including panels and publications sponsored by
ILTA and ACC.
Connie Brenton is Chief of Staff and Director of
Legal Operations at NetApp Inc., where she has created an innovative and
best-in-class legal department. Since she joined the company, the legal
department has been the recipient of three IC10 Innovation Awards,
named Best Legal Department in 2014 and recognized as an ACC Value
Champion. Previously, Connie served as managing counsel at Oracle,
supporting a 300-person global legal organization, and was the senior
director, deputy general counsel and chief of staff to the general
counsel at Sun Microsystems. She actively contributes to the legal
operations community, is a founding member of the Bay Area Corporate
Legal Operations Consortium (CLOC) and writes a technology column for
InsideCounsel. Connie was selected as one of 100 Women of Influence in
Silicon Valley in 2014, was named one of the top 10 Deputy General
Counsel in 2012, and in June 2015 she was recognized as Legal Department
Manager of the Year.
Description: Join us for this series of podcasts as we interview the
"short-list" nominees for and the winner of ILTA's Technology Support
Professional of the Year award, presented at ILTACON 2015. In this first
session, we are pleased to have with us nominee Maritta Terrell from
Lloyd Gosselink Rochelle & Townsend.
ILTA's Distinguished Peer Awards program recognizes ILTA peers who have
delivered great business value and transformational impact through their
innovations and implementations or have been champions in specific
areas of focus for their organizations. Individual awards focus on
individual ILTA law firm and law department members who demonstrate
exceptional accomplishments and leadership within their organizations.
The Technology Support Professional of the Year award recognizes an
individual who has demonstrated superior service in providing attorney
and staff support in roles that require specific technical proficiencies
focused on training and support, technical or engineering disciplines,
or any role that creates high touch-points for the actual implementation
and support of the technology within their organization.
Pamela Hart manages Hunton & Williams's technology
training and staff professional development programs across global
locations. With over 15 years of experience educating lawyers and legal
staff on the effective use of technology, she has initiated several
successful programs such as IT coaching, skills assessment and online
learning, resulting in dramatically improved legal team collaboration
and client service. Pamela was the recipient of ILTA's Technology
Support Professional of the Year award in 2014.
is a Trainer and Help Desk Specialist at Lloyd Gosselink Rochelle &
Townsend, where she has worked for over a decade. She has been an
active ILTA volunteer for many years and is the Vice President of
Education at Toastmasters International - West Austin II Club.
Previously, she was a school teacher and librarian. In 2015, Maritta was
nominated for ILTA's Technology Support Professional of the Year award.
Description: Is the ISO designation right for you and your firm?
Find out in this installment of our podcast series on industry-related
certifications, as Daniel Nottke speaks with Michael Johnson of Security
GRC2 about the benefits of holding the ISO certification.
Daniel Nottke is the Chief Information Officer for
Kirkland & Ellis LLP, a 100-year-old law firm whose lawyers spawn
innovations to address clients' challenges. Since joining the firm in
2008, Dan has led the transformation of the information technology
department from a decentralized team to a fully centralized Information
Technology Infrastructure Library-based high performing organization. He
is currently leading the creation of a technology strategy to set a
clear road map for all technology initiatives and spends for the next
Michael Johnson from Security GRC2 has over 30
years of experience in the security profession and is certified in
physical and information security management. He has worked with over 35
law firms in the implementation, operations and certification of ISO
27001 information security management systems. Michael was an
information security practice leader in the professional services
organization of a large information technology services company. In this
role, he had senior management responsibility for a team providing IT
security policy, program and technical assessment, implementation and
response consulting services.