2020 October

What are the qualitative and quantitative measurements of KM that demonstrate the value of KM to senior leadership or others across the firm. Whether you are starting from scratch or have an established method of collecting and conveying metrics, this podcast will explore the different ways to achieve this.

Moderator:
@Daniel Wood, Director of Counsel Assistance, Womble Bond Dickinson 

Speaker:
@Holly Hanna, KM Firm Solutions Manager, Perkins Coie 

Recorded on 10-28-2020

A lot of law firms are claiming to be innovative, but clients often struggle to understand what firms mean when they talk about innovation. In this micro-learning podcast, we will discuss how truly innovative law firms (according to their clients) are differentiating themselves by delivering value and enhancing customer satisfaction.

Moderator: 
@Bárbara Gondim Da RochaHead of Knowledge Management and Innovation, Rocha Marinho E Sales, Advogados 

Speaker: 
@Greg Lambert
Chief Knowledge Services Officer, Jackson Walker

Recorded on 10-23-2020

In this micro-learning podcast, we will briefly highlight benchmarking, competitive intelligence, what tools do you use and how do you compare yourself to others?

Moderator:
@Jarmila Pencikova, Director, Finance, Osler, Hoskin & Harcourt LLP

Speaker:

@Kevin Bielawski, Director of Legal Operations, Husch Blackwell LLP

Recorded on 10-22-2020

In this micro learning podcast, we will discuss what knowledge management and marketing will look like as we emerge from this pandemic in the office of the future and how to best continue to position these areas in need.

Moderator:
@Caroline Sweeney, Director of Knowledge Management & Innovation, Dorsey & Whitney LLP

Speakers:
Gillian Brennan, Director, Client Relations, Dorsey & Whitney LLP
@Catherine Monte, Chief Knowledge Officer, Fox Rothschild LLP

Recorded on 10-15-2020

In this podcast session, we will discuss ways to maximize ROI of an e-billing system, tool support, and highlight why a unified process allows you to better track spending.

Moderator:
@Will Pett
Senior Business Analyst, Fidelity Investments

Speaker:
@Donald Knight, Director of Legal and Tax Operations, Crown Castle

Recorded on 10-12-2020

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