What are the qualitative and quantitative measurements of KM that demonstrate the value of KM to senior leadership or others across the firm. Whether you are starting from scratch or have an established method of collecting and conveying metrics, this podcast will explore the different ways to achieve this.
Moderator:
@Daniel Wood, Director of Counsel Assistance, Womble Bond Dickinson
Speaker:
@Holly Hanna, KM Firm Solutions Manager, Perkins Coie
Recorded on 10-28-2020
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A lot of law firms are claiming to be innovative, but clients often struggle to understand what firms mean when they talk about innovation. In this micro-learning podcast, we will discuss how truly innovative law firms (according to their clients) are differentiating themselves by delivering value and enhancing customer satisfaction.
Moderator:
@Bárbara Gondim Da Rocha, Head of Knowledge Management and Innovation, Rocha Marinho E Sales, Advogados
Speaker:
@Greg Lambert, Chief Knowledge Services Officer, Jackson Walker
Recorded on 10-23-2020
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In this micro-learning podcast, we will briefly highlight benchmarking, competitive intelligence, what tools do you use and how do you compare yourself to others?
Moderator:
@Jarmila Pencikova, Director, Finance, Osler, Hoskin & Harcourt LLP
Speaker:
@Kevin Bielawski, Director of Legal Operations, Husch Blackwell LLP
Recorded on 10-22-2020
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In this micro learning podcast, we will discuss what knowledge management and marketing will look like as we emerge from this pandemic in the office of the future and how to best continue to position these areas in need.
Moderator:
@Caroline Sweeney, Director of Knowledge Management & Innovation, Dorsey & Whitney LLP
Speakers:
Gillian Brennan, Director, Client Relations, Dorsey & Whitney LLP
@Catherine Monte, Chief Knowledge Officer, Fox Rothschild LLP
Recorded on 10-15-2020
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In this podcast session, we will discuss ways to maximize ROI of an e-billing system, tool support, and highlight why a unified process allows you to better track spending.
Moderator:
@Will Pett, Senior Business Analyst, Fidelity Investments
Speaker:
@Donald Knight, Director of Legal and Tax Operations, Crown Castle
Recorded on 10-12-2020
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