What are the qualitative and quantitative measurements of KM that demonstrate the value of KM to senior leadership or others across the firm. Whether you are starting from scratch or have an established method of collecting and conveying metrics, this podcast will explore the different ways to achieve this.
@Daniel Wood, Director of Counsel Assistance, Womble Bond Dickinson
@Holly Hanna, KM Firm Solutions Manager, Perkins Coie
Recorded on 10-28-2020
In this micro-learning podcast, we will briefly highlight benchmarking, competitive intelligence, what tools do you use and how do you compare yourself to others?
@Jarmila Pencikova, Director, Finance, Osler, Hoskin & Harcourt LLP
@Kevin Bielawski, Director of Legal Operations, Husch Blackwell LLP
Recorded on 10-22-2020
In this podcast session, we will discuss ways to maximize ROI of an e-billing system, tool support, and highlight why a unified process allows you to better track spending.
@Will Pett, Senior Business Analyst, Fidelity Investments
@Donald Knight, Director of Legal and Tax Operations, Crown Castle
Recorded on 10-12-2020
When there is a new innovative idea, you want to champion it and deliver on it as fast as possible, but in a responsible way. In this podcast, we will discuss what are some best practices for keeping stakeholders engaged while meeting firm governance standards and security requirements.
Questions from Dan to Nikki:
-What methods do you use to solicit ideas?
-How do you vet a pie in the sky idea vs. something practical, especially when it may be something deep in the weeds of a legal practice? (Relatedly, how do determine if an innovative idea is one attorney’s dream but not universal?)
-When do different stakeholder groups get involved in the project? Are ideas vetted through risk, information governance, finance, etc. before they are PoC’d?
-How do you productize your innovative projects?
@Daniel Pratt, IT Business Relationships Manager, Holland & Knight LLP
@Nicola Shaver, Managing Director, Innovation and Knowledge, Paul Hastings LLP
Recorded on 9-29-2020
In this micro learning podcast, we will discuss how to best get staff up to speed while working remotely with various platforms to ensure success.
@Marlene Gebauer, Director of Knowledge Solutions, Greenberg Traurig
@Andre Davison, MSLIS, Research Technology Manager, BLANKROME
Recorded on 7-15-2020
Given the current times, many of us find ourselves working remotely due to COVID-19. It can be challenging for attorneys to use various video conferencing tools such as Microsoft Teams. This micro-learning podcast session, will share some tips and best practices to help make this a smoother and more efficient process.
@Josh Lazar, Chief Information Officer, 18th Judicial Circuit, Florida
Recorded on 7-14-2020
Given the current times, many of us find ourselves working remotely due to COVID-19. It can be challenging for attorneys to use various video conferencing tools such as Zoom. This micro-learning podcast session, will share some tips and best practices to help make this a smoother and more efficient process.
@Josh Lazar, Chief Information Officer. 18th Judicial Court, Florida
@Lucas Schnoebelen, Learning & Development Manager, Shook, Hardy & Bacon L.L.P
Recorded on 7-14-2020
Are you interested in learning more about what legal operations means in a corporate or government setting? In this podcast session, learn the ins and outs of legal operations in a corporation or government office.
@Corey Reitz - E-Discovery Project Lead, Sandia National Laboratories
@Donald Knight -Director of Legal and Tax Operations, Crown Castle
Mike Russell - Lean Leader, Legal Operations, Trane Technologies
Please enjoy listening to this podcast session where we will discuss how to manage people while maintaining morale at the firm during the pandemic.
@Amy Monaghan, Senior Practice Innovations Manager, Perkins Coie LLP
@Ed Empamano, Director of Customer Experience, Perkins Coie LLP
Recorded on 07-01-2020
In this podcast, we will discuss what are best practices for those who will continue to work remotely and to remain motivated and successful?
Patrice Fatig, Paralegal, Ohio Attorney General's Office
Julie Richer, Legal Operations and Discovery Manager, American Electric