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Archive for the 'professional services' Category

Fostering a Customer Service Ethos

Posted by ilta on 15th April 2019

Please listen to this exciting “snackable” podcast provided by two leading volunteer experts whom will discuss how you should think and interact with your clients, share processes and examples of giving stellar customer service and how you create muscle memory across the firm and the challenges encountered in doing so.

Interviewer: 
Holly Hanna - Intranet Manager, Perkins Coie 

Speakers: 
Ed Empamano - Director of Customer Experience, Perkins Coie 
Jessica King - Reference Services Manager, Perkins Coie 

Posted in practice management, professional services | Comments

Where To Go From Here: Part 1: Getting Ahead in your Career

Posted by ilta on 13th April 2019

Pleased enjoy this exciting two-part snackable podcast series led by two leading experts that will discuss and answer a variety of areas and questions revolving around mobility in the workplace. Whether you have a strong desire to climb up the corporate ladder or are seeking to get ahead with a move that will provide you more responsibility, both are equally important to better understand and position yourself in the field.

Host:
April Heimerl - Senior Business Solutions Architect at Fish and Richardson 

Speakers:
Chere Estrin - 
CEO at Estrin Legal Staffing 
Brian Bernhard - 
Senior Office Administrator at Ogletree, Deakins, Nash, Smoak & Stewart, P.C. 

Special Contributor:
Anne Christman
- Certified Paralegal at Shook, Hardy & Bacon L.L.P.

Posted in practice management, professional services | Comments