innovation

Marketing and IT: How a Communicative Relationship can Yield Valuable Results

Technology is changing how firms operate and there is a need for more collaboration between the marketing and technology teams to achieve shared goals.
In this collaborative podcast between the International Legal Technology Association (ILTA) and the Legal Marketing Association (LMA), four seasoned marketing and technology experts discuss their organizational structures, the importance of establishing effective and open communication processes between departments, and share stories in which these efforts resulted in successful projects.  
After listening to this 30-minute podcast, you will learn practical tips on how to work together effectively and take away examples that can be implemented for your own success.
Both ILTA and LMA recognize that collaboration can only add value and aim to continue this discussion with additional content through the rest of 2022. Keep an eye out, share this podcast with a colleague and let us know what think!Recorded July 2022Speakers: @Ali Shahidi@Britton Choi@Erin Meszaros@Michelle Woodyear
​Moderated By:@Tara Patterson

Case Study: Making a Practicing Attorney Drive an Innovation Project

Most lawyers are enthusiastic about innovation projects, until they are put in charge. The toll it could take on their billable hours, the risk of attaching their reputation to an innovation project, and simply the work itself can all be overwhelming. For that reason, they usually prefer to let someone else to innovate for them.In this interview session, we will highlight how a practicing attorney was convinced to get involved in an innovation project, what support was provided to help her succeed, and what she did to solve her own problem – to the benefit of the entire firm – within the time span of 4 months.Questions Barbara will ask speakers:1) Tell us in short about your project and how was it different from the others that you did in the past.2) What made you say yes to this program?3) What were the biggest challenges and takeaways from going through this process?4) What do you think law firms can do to encourage more practicing attorneys to get involved in projects like this?5) What are the benefits of having practicing attorneys involved in innovation projects and why doesn’t it happen very often?
Moderator:@Barbara Gondim Da Rocha - Head of Knowledge Management and Innovation, RMS Advogados
Speakers:@Floor Blindenbach - Founder & CEO, Organizing4InnovationMayna Felix - Lawyer, RMS Advogados​
​Recorded on 06-28-2022

Articulating the Adoption and Value of Legal Technology

We all know that new technology without adoption, isn’t useful to advancing our organizational goals nor does it highlight the value of the technology.But how do you articulate the value of the technology without adoption? It’s a bit of the chicken or the egg conversation that anyone deploying a new technology faces. Join us as we discuss how business sponsors can articulate the adoption and value of legal technology to drive sustainable change.Questions Rachel will ask Nikki:• Adoption is critical to the success to legal technology, during the planning process when should the conversation around adoption take place?• Do you think challenge to legal tech adoption is a US centric problem or is this a global industry problem?• Do you think lawyers are really change adverse or is the value not always articulated?• Who should decide if technology is successfully adopted? Who is responsible for articulating the value?• What skills do you think need to be applied to have successful adoption?
Moderator: @Rachel Shields Williams - Director, Knowledge Management, Sidley Austin LLP
Speaker:@Nicola Shaver - CEO, Co-Founder, LegalTechnology Hub
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Recorded on 06-23-2022​

Your Signature Please, No Pens Required pt. 2! How Remote Online Notaries (RON) and Virtual Rooms Can Eliminate the Need for In Person Notarizations

If we have learned one thing from the pandemic, it’s the fact that we can’t always meet in person but we can continue business.In this podcast, the speakers will discuss ways that eSignatures, remote online notaries and virtual rooms can eliminate the need to travel to an in person Notary.Questions the Co-Moderators will ask Speakers:○ Could you please tell our listeners a little about yourselves? Aaron, let's start with you.○ If you both could briefly chime in as to what e-signatures are and what you can accomplish with them, that would be a great place to start.○ Can you explain for our listeners, how Notaries worked pre-pandemic?○ With the ongoing digital transformation, eSignatures became very popular in the last 2 years. More eSignature vendors offer unique features to digitize traditional workflows in different industries. We know you are familiar with online notarization and Virtual Rooms. Can you tell us more about Remote Online Notarization and Virtual Rooms? What are those and how can they help busy attorneys?Co-Moderators:@Jack Recinto - Senior Applications Director, Vedder Price P.C.@Alisher Yuldashev - ​ Business Technology Advisory Manager, Borden Ladner Gervais
​Speakers:-Aaron Davis - Director, Product Marketing, OneSpan-​Raquel Lima - Product Manager, OneSpan 
Recorded on 04-17-2022

Integrating Legal Services into Attorney Workflows Session #2: Incorporating Outside Legal Services

Driving adoption of even useful technology is notoriously difficult. What are some helpful strategies for Litigation Support professionals to get buy-in and training time commitments from busy attorneys?Questions Sachin will ask speaker:1. What are some of the considerations for a law firm to opt for managed document review over reviewing documents in-house?2. What type of training on your platform or services do litigation attorneys need to make the shift to managed document review a seamless one?3. What strategies have you found to be most effective when getting attorneys to modify their workflows to incorporate outside legal services?4. How has the shift to remote work changed how law firm attorneys and in-house counsel work with legal service providers such as Quislex?5. How would you suggest firms discuss and get client approval for the use of outside legal services?Moderator:@Sachin Gupta - ​Knowledge Management Attorney – Data & Technology Transactions, Latham & Watkins LLPSpeaker:​Bobby Coppola - VP of Legal Solutions and Strategic Growth, Quislex
Recorded on 04-01-2022

What Does the Future Hold? Do Distributed Law Firms Offer the Law Firm Model of the Future?

Distributed firms may have been under the radar for a few years, but now they are breaking the Amlaw 200. Distributed firms operate without a physical space. They rely heavily on technology for communication and to deliver services. Join us to learn about the players, their structure and whether they are the future model for law firms.Questions Mike will ask the speakers:1. TJ, Dan, tell us a bit about yourselves and how you got involved in the distributed law space.2. Dan , can you give us some history regarding distributed law firms-what they are, their structure, how did they come to be and how they have evolved?3. What sorts of law do distributed firms commonly practice? Who are their typical clients and their needs?4. TJ, How would you describe the sort of lawyer who would be interested and thrive in this environment?5. TJ, what sort of technology infrastructure does Fischer Broyles firms use? How do you license technology? (Dan can add)6. Dan, do distributed firms employ legal technologists, operations specialists or knowledge professionals or are these all outsourced? (TJ can add)7. TJ, you have said that process and culture are keys to the success of Fisher Broyles. Can you tell us about that. (Dan add what he knows about other distributed firms here)8. TJ, Fisher Broyles was the first distributed firm to enter the AmLaw 200. I understand 2021 financials are very impressive. Is this an indicator that this is a viable model for others long term? (Dan can add regarding the rest of the industry)9. What do you both think is on the horizon for distributed firms?
 
Moderator:@Michael Ertel - KM Attorney, Paul Hastings LLP
Speakers:Dan Packel - Business of Law Reporter, ALM Media, LLCTJ Dovale - Managing Partner, IP, FisherBroyles, LLP

What Can We Learn from the US Army’s KM and Innovation Programs?

For all the differences between operating the military and working in private sector, there is one constant both realms share – innovating to remain relevant and foremost in their respective fields.In this podcast session, we will discuss how leaders across the U.S. Army are establishing knowledge management programs to enhance shared understanding, learning and decision-making. In addition, we will further explore how to apply the military’s approach to innovation to law firm KM processes.Moderator:@Amy Monaghan - Senior Practice Innovations Manager, Perkins CoieSpeaker:Andrew Bragg - Chief of Knowledge Management, U.S. European Command
Recorded on 02-11-2022

Women Who Lead: Carmin Ballou

Our next featured podcast Woman Leader is Carmin Ballou and she is the Director of Data Insights & Analytics at ALAS. She sits down with our WWL group and talks about her Peer to Peer article, mentors, leadership, and more!
 
About
ILTA’s Women Who Lead Advisory Committee put out a call for names earlier this year to identify women who have recently experienced a job transition into their first management role. WWL is profiling four new women leaders in Peer to Peer, one profile in each of the next four issues. WWL will also do an interview with them as part of our podcast series throughout the next year, so stay tuned!  

CEO Conversations: Winter 2021 Peer to Peer

For the Winter 2021 issue of Peer to Peer, ILTA's Director of Publications and Press, Beth Anne Stuebe, sits down with ILTA CEO, Joy Heath Rush, to talk end of year and forward-planning goals for 2022. Tune in now!

How to Move from White-Glove Service to Self-Service

Moving to a self-service model for support has many advantages, including faster service for users and fewer redundant tasks for support staff. Over time, a successful self-service model can lead to fewer requests overall, as users learn how to avoid issues and quickly resolve them on their own.In this discussion, we’ll cover how you can shift your firm culture from the traditional deskside white glove approach to a self-service model.Questions moderator will ask speaker: -Where do you feel the legal industry is at these days? (00:49-2:38)-Why do you think more law firms are looking at this now? (2:40-4:02)-How can training and the Help Desk work together to effectively leverage a self-service model? (4:25-6:10)-What are some actionable steps listeners can take today to start shifting the service model? (6:11-7:42)Moderator: @Samantha Sendrowski - Technology Innovation Manager, Bowditch & Dewey LLP
Speaker:@Sherry Kappel - Evangelist, Litera Microsystems 
 
Recorded on 12-14-2021

Future of Work Practices: How to Maximize Online Collaboration and Virtual Working

The pandemic has brought about an opportunity for individuals to reflect on their lives, and most, in fact 77% of the legal professionals want to retain elements of this new virtual, remote working - to varying degrees. And critically, 22% said they are likely to leave if their employers didn’t accommodate the new way they want to work.In this podcast, we will briefly discuss differing perspectives on remote working, the benefits and drawbacks to individuals, firms and clients to remote working, the impact on collaboration and differences by subgroup, working patterns, before and during COVID-19 and desired post-pandemic and which roles should remote working be available to, plus with or without restrictions.We will also understand where you fit in and how you can maximize your own and your teams’ productivity as we progress into a new world of work with mixtures of both distributed and in person teams. Moderator: @Harriet Joubert-Vaklyes - Process Innovation Senior Specialist, Shearman & Sterling LLP
Speakers:@Kristin Rhodes - Senior Practice Manager, Paul Hastings LLP@Natalie Runyon -  Director, Enterprise Content, Talent, Inclusion & Culture, Market Insights, Thomson Reuters
Recorded on 10-26-2021​​​​​