ILTA Voices
Episodes
Thursday Feb 03, 2022
Integrating Tools in Attorney Workflows
Thursday Feb 03, 2022
Thursday Feb 03, 2022
Driving adoption of even useful technology is notoriously difficult. What are some helpful strategies for Litigation Support professionals to get buy-in and training time commitments from busy attorneys?Moderator:@Tyler Crabtree - eDiscovery Specialist, Ellis George Cipollone Browne O'Brien Annaguey, LLP
Speaker:@Sachin Gupta - Knowledge Management Attorney – Data & Technology Transactions, Latham & Watkins LLPRecorded on 02-03-2022
Tuesday Dec 14, 2021
How to Move from White-Glove Service to Self-Service
Tuesday Dec 14, 2021
Tuesday Dec 14, 2021
Moving to a self-service model for support has many advantages, including faster service for users and fewer redundant tasks for support staff. Over time, a successful self-service model can lead to fewer requests overall, as users learn how to avoid issues and quickly resolve them on their own.In this discussion, we’ll cover how you can shift your firm culture from the traditional deskside white glove approach to a self-service model.Questions moderator will ask speaker: -Where do you feel the legal industry is at these days? (00:49-2:38)-Why do you think more law firms are looking at this now? (2:40-4:02)-How can training and the Help Desk work together to effectively leverage a self-service model? (4:25-6:10)-What are some actionable steps listeners can take today to start shifting the service model? (6:11-7:42)Moderator: @Samantha Sendrowski - Technology Innovation Manager, Bowditch & Dewey LLP
Speaker:@Sherry Kappel - Evangelist, Litera Microsystems
Recorded on 12-14-2021
Tuesday Nov 09, 2021
Tuesday Nov 09, 2021
The legal community responded to the impact of the pandemic and lockdown by innovating rapidly and adopting virtual hearings. The UK commercial courts were ahead of the curve and delayed only four cases during the national lockdown period.International arbitration matters continued to be heard around the world. The real innovation lies beyond just the use of video conferencing tools like Zoom and Microsoft.In this podcast, learn how virtual hearings have continued to evolve, improve, and gain traction throughout the world in 2021.Questions Marlene will ask the speakers:
What are the most significant changes to the hearing and trial process caused by online access? Good and bad. (Begins at 00:46 seconds)
There are certainly technical challenges with any online experience. What are some that are particular to online hearings and trials? (Begins at 4:54)
How about ethical issues? Approvals to host, rules of engagement? What do you have to consider and how do you ensure everyone is behaving appropriately? (Begins at 8:42)
Does the non-legal prep work differ at all? If you are presenting at trial, It might be more like theatre in terms of delivery. But online is more like television. You have to worry about things like your background and lighting. I know people who take classes to learn about where to look at the camera and how to move. Things perhaps a broadcast journalist or social media influencer would learn (Begins at 12:56)
What is one funny experience you have had in an online hearing or trial? Any cat people? (Begins at 17:29)
Moderator: @Marlene Gebauer - Director Of Knowledge Management, Locke Lord LLPSpeakers:Judge Christopher Sprysenski - Circuit Judge, 18th Judicial Circuit, FloridaRichard Howell - Partner, Jackson Walker LLP@Jeremy Cooper - Senior Trial Consultant, Paul HastingsRecorded on 11-09-2021
Tuesday Nov 02, 2021
Enterprise IT Support at Home
Tuesday Nov 02, 2021
Tuesday Nov 02, 2021
In this podcast session, the speakers will discuss changes, challenges, and approaches to supporting enterprise users at their homes.Helpful timeframe of questions asked/responses in the respective podcast: (00.39 - 2:37) "What are the Challenges of Supporting Enterprise Users Remotely?"(2:38 - 4:38) "Did everyone use Citrix and apply to everyone?"(4:40 - 6:18) "Talk about the scope of working remotely."(6:22 - 9:23) "Tell us what tools have you used to support the enterprise users at home when working remotely?" (9:23 - 10:38) "How about support on mobile devices and other devices like speed test, do either of you use these tools?"(10:39 - 13:24) "How do you support practices changed from moving from a enterprise office to home."(13:25-15:36) "What new knowledge or certifications have helped you cope with the changing environment?"(15:37 - 16:29) "What challenges remain?"(16:30 - 19:07) "What challenges remain on hardware?"(19:07 - 20:06) "Do either of you support remote printing?"(20:07 - 21:32) "Does time of day make a difference?"Moderator:
@Mark Manoukian - IT Director, Kegler, Brown, Hill & Ritter
Speakers:@David Michel - Chief Information Officer - Becker & Poliakoff, PA@Frank Ziller - CIO, Frontline Managed Services
Recorded on 11-2-2021
Thursday Oct 28, 2021
How to Best Protect Yourself Against Rising Phishing and Smishing Tactics
Thursday Oct 28, 2021
Thursday Oct 28, 2021
In this brief podcast, we hope to bring continued awareness to current cybersecurity vulnerabilities and how cybercriminals are evolving to target individuals/businesses using legitimate-looking emails and social media messages.Moderator: @Carolyn Bragiel - Advisor, Legal E-discovery, Cardinal HealthSpeaker:Marissa McDermid - Program Manager, Security Awareness, ResilienceRecorded on 10-28-2021
Thursday Oct 28, 2021
Thursday Oct 28, 2021
In this podcast, the speaker will discuss how to best leverage technology to facilitate collaboration and task tracking, design workflows that systematize regular, on-going tasks; and facilitate effective communications/working towards common goals for a shared client.Moderator:@Shawn McClurg - Litigation Support Manager, Miles & Stockbridge P.C.Speaker:@Jessica Hasen - Senior Counsel, Perkins Coie LLP
Recorded on 10-28-2021
Friday Oct 22, 2021
How to Deal With ROI Conversations When Vetting Legal Technology
Friday Oct 22, 2021
Friday Oct 22, 2021
In this podcast, the speakers will discuss how to best quantify the ROI of legal technology has on the bottom line of matters, tips in vetting legal technology, etc.Moderator:@Holly Hanna - KM Firm Solutions Manager, Perkins CoieSpeakers:@Ginevra Saylor - National Director, Innovation and Knowledge Programs, Gowling WLG (Canada) LLP@Giles Thompson - Head of Growth, AvvokaRecorded on 10-22-2021
Thursday Oct 21, 2021
Common Security Worst Practices
Thursday Oct 21, 2021
Thursday Oct 21, 2021
This topic was one of ILTACON 2021's most popular conference sessions, and as security is a concern to many the original panel has reunited for a follow-up podcast.
Security is complex and when left without robust resources of money, knowledge, and people we sometimes revert to the ostrich head in the sand approach. Even though we try to do our best, we sometimes fall into bad habits.This podcast session is the opposite of sharing best practices . . . we will call out the absolute worst mistakes. Without mentioning any entity or name, we will discuss the criticality of certain practices. Our goal is to give you the opportunity to walk away with a private GOLD STAR or perhaps the feeling of "oh no, I do that and better fix that" without having to admit it to your peers.Moderator:@Corey Reitz - Cyber Assurance Architect, Sandia National LaboratoriesSpeakers: @James McKenna - Chief Information Officer, Fenwick & West LLPMelodi (Mel) Gates - Senior Legal Editor, Privacy & Data Security, Thomson Reuters@Rebecca Sattin - Chief Information Officer, Worldox@Robinson Roca - Practice Lead, Infrastructure Services, Helient Systems LLC@Heather Morrow -Director, Project Management & Training, Loeb & Loeb LLP.Recorded on 10-21-2021
Thursday Sep 02, 2021
The Vendor/Firm Ecosystem - How Firms can Impact Product Development
Thursday Sep 02, 2021
Thursday Sep 02, 2021
As firms move from jack-of-all trades providers to working with a host of best-in-class tools provided by smaller companies, opportunities for directly influencing product development and product pipeline have greatly increased. During this podcast, we will discuss specific ways in which firms can leverage their networks and vendor relationships to guide the creation of better, more cost efficient vendor offerings.Moderator: @Rebecca Holdredge - Innovation Manager, Husch Blackwell LLPSpeakers:@Anna McGrane - COO, PacerPro@Virginio D'Aversa - Senior Director Knowledge Management and Technology Innovation, Husch Blackwell@Dan Anderson - CEO and Co-founder, SeeUnity@Dan Hauck - Chief Product Officer, NetDocuments
Recorded on 09-02-2021
Friday Jul 16, 2021
Taking Collaboration to the Next Step With Hackathons
Friday Jul 16, 2021
Friday Jul 16, 2021
Hackathons are a great way to gather folks from different departments to formulate new ideas that the entire firm can take advantage of. We recently held a very successful one at McGuireWoods which resulted in items added to the project pipeline for 2021.Moderator:Natalie Baumgardner - Business Development Coordinator, McGuireWoods LLP
Speakers:@Rachel Cohee - Manager, Business Intelligence & Analytics, McGuireWoods LLP@Eric Jenvey - Data Science Manager, McGuireWoods LLP
Recorded on 07-16-2021
Friday Jul 16, 2021
Fresh Voices of LegalTech - Interview #12
Friday Jul 16, 2021
Friday Jul 16, 2021
There are a lot of different roles within legal technology. KM, content management, marketing, applications development, etc. How do we get young employees excited about their potential paths and make sure they have a path towards a long-term career in legal tech?Moderator:@Holly Hanna - KM Firm Solutions Manager, Perkins Coie
Speaker:@Melanie Segraves - Knowledge Management Solutions Analyst, Womble Bond Dickinson U.S.
Recorded on 07-15-2021