ILTA Voices
Episodes
Friday Jan 28, 2022
How Did the Rise of Legal Operations Affect Law Firm KM?
Friday Jan 28, 2022
Friday Jan 28, 2022
Corporate legal departments are becoming more and more strategic in how they deploy resources and how they relate to outside counsel and other providers.In this video interview, we will discuss the importance of Legal Operations in this process and how law firm KM departments can benefit by partnering with these in-house teams to adjust and improve their firm’s service delivery.
Questions Barbara will ask speakers:-The rise of legal operations in corporate legal departments has been a popular topic in the industry for the past few years. Can you tell us what legal operations is all about?-How did the adoption of legal operations impact the way clients relate to outside counsels?-What is the role of Knowledge Management in this scenario? -How can law firms benefit from adjusting to these changes? Do you have some success cases to share? -What is the biggest takeaway on the topic?
Moderator:@Barbara Gondim Da Rocha - Head of Knowledge Management and Innovation, RMS Advogados
Speakers:@Jennifer Mendez - Director of Knowledge Management Innovation, Fisher & Phillips LLP@Anthony Widdop - Global Director, Legal Operations at Shearman & Sterling
Recorded on 01-28-2022
Thursday Jan 27, 2022
Making Data Governance Digestible
Thursday Jan 27, 2022
Thursday Jan 27, 2022
This podcast session will delve into the very real problem of trying to explain data governance to end users and the C-suite. Our experts will tackle the difference between data governance and information governance, the importance of a good data governance program, how to best distribute the responsibility of data governance, and how to keep data fresh, clean, and reliable as we continue to take in more and more.Questions Chris will ask speaker(s):1. Information Governance and Data Governance may often be used interchangeably, help our listeners understand what the key differences are and why it is important to differentiate them.2. What should the objective of a data governance program be?3. Data governance seems very intimidating if you look at it as one persons job. How can information governance and data governance professionals go about engaging the enterprise in good data governance practices?4. How can IG professionals best make a business case for a data governance program in order to secure resources?5. What are some real practical strategies for ensuring the cleanliness and reliability of data in an organization?
Moderator:@Christopher Hockey, IGP - Director of Information Governance and Management,Bond, Schoeneck and King, PLLC
Speakers:Neil Burge - Founder, CEO of Cognopia Pte Ltd.Steve Bradley - Director, HBR Consulting
Recorded on 01-27-2022
Friday Dec 17, 2021
Sentiment Analysis - How Are You Using It?
Friday Dec 17, 2021
Friday Dec 17, 2021
Sentiment analysis is becoming more and more standard for eDiscovery review. In this podcast session, the speaker will give some real life examples of how this AI technology has helped in litigations and investigations.Questions Andrea will ask Paul:1. What is sentiment analysis?2. How could this help an organization?3. Can you give 3 examples of possible workflows on how to use it?
Moderator: @Andrea Shirey - IT Consultant, Bayer Corporation Legal Department
Speaker:Paul Park - Senior Product Manager AI, Relativity
Recorded on 12-17-2021
Tuesday Dec 14, 2021
How to Move from White-Glove Service to Self-Service
Tuesday Dec 14, 2021
Tuesday Dec 14, 2021
Moving to a self-service model for support has many advantages, including faster service for users and fewer redundant tasks for support staff. Over time, a successful self-service model can lead to fewer requests overall, as users learn how to avoid issues and quickly resolve them on their own.In this discussion, we’ll cover how you can shift your firm culture from the traditional deskside white glove approach to a self-service model.Questions moderator will ask speaker: -Where do you feel the legal industry is at these days? (00:49-2:38)-Why do you think more law firms are looking at this now? (2:40-4:02)-How can training and the Help Desk work together to effectively leverage a self-service model? (4:25-6:10)-What are some actionable steps listeners can take today to start shifting the service model? (6:11-7:42)Moderator: @Samantha Sendrowski - Technology Innovation Manager, Bowditch & Dewey LLP
Speaker:@Sherry Kappel - Evangelist, Litera Microsystems
Recorded on 12-14-2021
Tuesday Nov 09, 2021
Tuesday Nov 09, 2021
The legal community responded to the impact of the pandemic and lockdown by innovating rapidly and adopting virtual hearings. The UK commercial courts were ahead of the curve and delayed only four cases during the national lockdown period.International arbitration matters continued to be heard around the world. The real innovation lies beyond just the use of video conferencing tools like Zoom and Microsoft.In this podcast, learn how virtual hearings have continued to evolve, improve, and gain traction throughout the world in 2021.Questions Marlene will ask the speakers:
What are the most significant changes to the hearing and trial process caused by online access? Good and bad. (Begins at 00:46 seconds)
There are certainly technical challenges with any online experience. What are some that are particular to online hearings and trials? (Begins at 4:54)
How about ethical issues? Approvals to host, rules of engagement? What do you have to consider and how do you ensure everyone is behaving appropriately? (Begins at 8:42)
Does the non-legal prep work differ at all? If you are presenting at trial, It might be more like theatre in terms of delivery. But online is more like television. You have to worry about things like your background and lighting. I know people who take classes to learn about where to look at the camera and how to move. Things perhaps a broadcast journalist or social media influencer would learn (Begins at 12:56)
What is one funny experience you have had in an online hearing or trial? Any cat people? (Begins at 17:29)
Moderator: @Marlene Gebauer - Director Of Knowledge Management, Locke Lord LLPSpeakers:Judge Christopher Sprysenski - Circuit Judge, 18th Judicial Circuit, FloridaRichard Howell - Partner, Jackson Walker LLP@Jeremy Cooper - Senior Trial Consultant, Paul HastingsRecorded on 11-09-2021
Tuesday Nov 02, 2021
Enterprise IT Support at Home
Tuesday Nov 02, 2021
Tuesday Nov 02, 2021
In this podcast session, the speakers will discuss changes, challenges, and approaches to supporting enterprise users at their homes.Helpful timeframe of questions asked/responses in the respective podcast: (00.39 - 2:37) "What are the Challenges of Supporting Enterprise Users Remotely?"(2:38 - 4:38) "Did everyone use Citrix and apply to everyone?"(4:40 - 6:18) "Talk about the scope of working remotely."(6:22 - 9:23) "Tell us what tools have you used to support the enterprise users at home when working remotely?" (9:23 - 10:38) "How about support on mobile devices and other devices like speed test, do either of you use these tools?"(10:39 - 13:24) "How do you support practices changed from moving from a enterprise office to home."(13:25-15:36) "What new knowledge or certifications have helped you cope with the changing environment?"(15:37 - 16:29) "What challenges remain?"(16:30 - 19:07) "What challenges remain on hardware?"(19:07 - 20:06) "Do either of you support remote printing?"(20:07 - 21:32) "Does time of day make a difference?"Moderator:
@Mark Manoukian - IT Director, Kegler, Brown, Hill & Ritter
Speakers:@David Michel - Chief Information Officer - Becker & Poliakoff, PA@Frank Ziller - CIO, Frontline Managed Services
Recorded on 11-2-2021
Thursday Oct 28, 2021
Thursday Oct 28, 2021
In this podcast, the speaker will discuss how to best leverage technology to facilitate collaboration and task tracking, design workflows that systematize regular, on-going tasks; and facilitate effective communications/working towards common goals for a shared client.Moderator:@Shawn McClurg - Litigation Support Manager, Miles & Stockbridge P.C.Speaker:@Jessica Hasen - Senior Counsel, Perkins Coie LLP
Recorded on 10-28-2021
Tuesday Oct 26, 2021
Tuesday Oct 26, 2021
The pandemic has brought about an opportunity for individuals to reflect on their lives, and most, in fact 77% of the legal professionals want to retain elements of this new virtual, remote working - to varying degrees. And critically, 22% said they are likely to leave if their employers didn’t accommodate the new way they want to work.In this podcast, we will briefly discuss differing perspectives on remote working, the benefits and drawbacks to individuals, firms and clients to remote working, the impact on collaboration and differences by subgroup, working patterns, before and during COVID-19 and desired post-pandemic and which roles should remote working be available to, plus with or without restrictions.We will also understand where you fit in and how you can maximize your own and your teams’ productivity as we progress into a new world of work with mixtures of both distributed and in person teams. Moderator: @Harriet Joubert-Vaklyes - Process Innovation Senior Specialist, Shearman & Sterling LLP
Speakers:@Kristin Rhodes - Senior Practice Manager, Paul Hastings LLP@Natalie Runyon - Director, Enterprise Content, Talent, Inclusion & Culture, Market Insights, Thomson Reuters
Recorded on 10-26-2021
Thursday Oct 21, 2021
Common Security Worst Practices
Thursday Oct 21, 2021
Thursday Oct 21, 2021
This topic was one of ILTACON 2021's most popular conference sessions, and as security is a concern to many the original panel has reunited for a follow-up podcast.
Security is complex and when left without robust resources of money, knowledge, and people we sometimes revert to the ostrich head in the sand approach. Even though we try to do our best, we sometimes fall into bad habits.This podcast session is the opposite of sharing best practices . . . we will call out the absolute worst mistakes. Without mentioning any entity or name, we will discuss the criticality of certain practices. Our goal is to give you the opportunity to walk away with a private GOLD STAR or perhaps the feeling of "oh no, I do that and better fix that" without having to admit it to your peers.Moderator:@Corey Reitz - Cyber Assurance Architect, Sandia National LaboratoriesSpeakers: @James McKenna - Chief Information Officer, Fenwick & West LLPMelodi (Mel) Gates - Senior Legal Editor, Privacy & Data Security, Thomson Reuters@Rebecca Sattin - Chief Information Officer, Worldox@Robinson Roca - Practice Lead, Infrastructure Services, Helient Systems LLC@Heather Morrow -Director, Project Management & Training, Loeb & Loeb LLP.Recorded on 10-21-2021
Friday Oct 15, 2021
Friday Oct 15, 2021
Joining a corporate or government legal department as a young professional can be quite intimidating. As a rule, these organizations tend to skew older since they often hire lawyers who have already worked in law firms for an extended period of time.In this podcast, learn about effective methods of bridging this potential gap with your new colleagues and receive tips and suggestions.Moderator:@Will Pett - Senior Business Analyst, Fidelity Investments
Speaker:@John Crawshaw - Business Analytics Manager, PNC
Recorded on 10-15-2021
Monday Jul 26, 2021
Skills Roadmap: What to Learn First (Aimed at New to Industry)
Monday Jul 26, 2021
Monday Jul 26, 2021
Litigation support can be daunting to those new to the industry – not only are there technical skills to learn, but also legal considerations, project management and communication & presentation skills are all keys to your success. In this podcast, we will discuss the kinds of transferable skills which will help you in your new role, how best to learn those important technical skills, and how to identify the opportunities to develop and improve your skills.
Moderator:@Rachel McAdams - eDiscovery Technical Specialist, A&L Goodbody Solicitors
Speakers:@Kathy Dallaire, CEDS - eDiscovery and Litigation Support Coordinator,Stikeman Elliott LLP@Doug Austin - Editor, eDiscovery Today
Recorded on 07-26-2021